Terms and Conditions.

Membership

These terms and conditions form the basis of  your IC membership. On becoming a member of IC you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act.

The IC is the pre-eminent professional body for consulting in the UK. Individuals gain IC membership through their level of professional qualification and/or practical experience. The Institute of Consulting is an organisation within the Chartered Management Institute, the only chartered professional body that is dedicated to management and leadership. This allows for sharing professionalism across Managers and Consultants. Combined with the influence and resources of the Chartered Management Institute, the Institute of Consulting is in the unique position of supporting individuals whose collective impact is to enhance performance in small and large organisations across the private, public and voluntary sectors.

CMI is a registered charity no 1091035 and incorporated by the Royal Charter, whose registered office is Kingsway, London, WC2B 6SR. The IC is governed by its Royal Charter, Byelaws and Regulations.

  1. Membership Benefits:

    Membership of the IC will provide you with membership at Student, Affiliate, Associate, Member or Fellow level.
    As an IC member you will receive a wide range of benefits.
    A typical membership package may include:
    - Copies of Professional Manager and other publications
    - Full access to the IC website
    - Membership of a local branch / Networking
    - The opportunity to attend events nationwide
    - Access to a variety of advice on management issues.
    - The opportunity to access a large library of management books and journals, and extensive on line information resources.
    - Membership packages may vary according to the grade of membership held.
    We reserve the right to change the benefits that apply to IC membership at any time and without prior notice.
    Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of IC does not guarantee that the external provider will accept an application from a member for the provision of services.
    Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.
    We reserve the right to change our external providers without prior notice and our decision on services provided is final.
  2. The Membership Contract:

    When you click to submit your application on line, or you fax, post, telephone or e mail us with details of your application, you are making an offer to subscribe to the IC which, if accepted by us, will result in a legally binding contract.
    At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer any of your rights and obligations under these terms and conditions to another person.
    - - On Line application: For on line applications you will either have sight of a confirmation page or receive an email. If you have supplied your email address, acknowledgement that your application has been received and is being processed does not yet mean that the contract between us is formed. A legally binding contract is formed on the date we send your welcome pack. This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.
    - Written/verbal Application: For applications made verbally or via a written application form or e mail; the contract between us will be formed when we send your welcome pack. This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.
  3. Cooling off period:

    We offer a seven working days’ cooling off period for new members, effective from the day your application is accepted. This will allow you to cancel your subscription without any penalty. If you wish to cancel your new member subscription, you must notify us within these seven working days in writing, by letter, fax or e mail. If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs.
  4. Professional Development and Conduct:

    By proceeding with this application you are confirming that, as a member of the Institute of Consulting, you will be committed to the development of others and that you intend to develop your management skills and professionalism continuously. You are also agreeing to abide by the Institute of Consulting Code of Professional Conduct and Practice.
    All Institute members sign up to this Code on joining, and reaffirm their commitment on an annual basis. Failure to adhere to the code, resulting in a formal complaint made against you, may result in a disciplinary procedure being implemented.
  5. Right to refuse applications or downgrade applications:

    We reserve the right not to fulfill, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of direct debit payments. If you have been convicted of a criminal offence which is not yet spent, or have a prosecution pending, this must be declared. A declaration must also be made of insolvency or undischarged bankruptcy. Please note: this information will be treated in the strictest confidence and will only be taken into account if relevant. Spent convictions under the Rehabilitation of Offenders Act need not be disclosed.
    If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal.
    Grades and upgrades are granted by our assessment team. We reserve the right to downgrade an application if following initial application it transpires the evidence we have received does not meet the assessment criteria. You have the right of appeal against the grade offer if you believe it to be unjust as not reflecting the level of your management experience. A review will be undertaken, with the decision of the assessment team then being final.
  6. Magazine Delivery:

    We will deliver all magazines to the address you notify to us when you have made a successful application to become a member of IC.
    You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund your membership fee if they are returned to us.
  7. Delay in delivery and non-delivery of your Magazine:

    We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:
    Where the issuer of your payment card refuses to authorise payment for your IC Membership to us.
    Where such delay or failure is due to circumstances beyond our control (see Force Majeure below).
  8. Force Majeure:

    Neither party shall be liable to the other for any delay or non performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably planned for or avoided.
    In which case, we will deliver as soon as is reasonably possible.
  9. Cancellations and Refunds:

    Your IC Membership is a rolling agreement which will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment. Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.
    If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us, in writing by letter, fax or e mail.
    No refunds will be provided unless the notice requirements are complied with.
    Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund, if notice has not been given.
  10. Price Information:

    Fees displayed on the application section of the website will prevail at all times in relation to orders placed on-line.
    Fees displayed on an application form, or quoted by an IC representative, will prevail in relation to membership subscriptions placed verbally or by post.
    You may make a one-off payment for a one year membership subscription, new or renewal, by cheque, credit/debit card or an annual/quarterly direct debit payment.
    We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.
    Fees are for individual membership only.
  11. Credit Card Payment:

    If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details.
    When you offer to subscribe to IC either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.
  12. Direct Debit Payments:

    Payment by direct debit is the simplest and the most convenient way to pay your IC subscription. If you pay by quarterly instalments it will also help spread the cost.
    If you have an annual direct debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice. If you are just setting up your first direct debit, then first annual payment, or first payment on quarterly schedule, will be taken from your account on the first working day of the month after it is returned to us, providing that it is returned ten working days before the month end. If the direct debit mandate is provided later than ten working days before the month end, then the payment will not be taken until the following calendar month.
  13. Liability:

    Our liability to you will not extend to any membership related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.
    Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues.
    Every effort is made to ensure the accuracy of Professional Manager Magazine, and any other journals; however, neither we nor the authors can accept liability for errors and omissions within the magazines.
    These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
  14. Book Loans and Pamphlets:

    If you would like to borrow a book or pamphlet, you are responsible for the cost of returning them to us. It is recommended that books are returned by registered post or recorded delivery. A return label will be included when the book or pamphlet is sent to you. Books that are lost whilst on loan are the borrower’s responsibility and will be charged at replacement cost. Replacement fees for lost books will only be waived on the production of a certificate of posting; books lost on the way to a member are the responsibility of the Institute. You must notify us if you fail to receive a requested book.
  15. Information Services:

    Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.
    The content of all Institute publications are the opinion of the author.
  16. Data Protection and use of Personal Data:

    The IC is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription. As a member of IC your data will be used for marketing, statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your e-mail address, fax or SMS number, then we may send information which may be of interest.
    We do not pass data to any third party.
    If you wish to obtain a copy of your personal data held by us, then please write to the address below. Please note that you may be charged a fee of £10 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the data you are seeking.
    If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below.
  17. Data protection via the website:

    We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website.
    Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us.
    Please see website terms and conditions.
  18. Events

    Members may be invited to events organised by us or our partners, to enable members to gain information and make the best use of networking opportunities.
    Cancellations made 14 days or more before any chargeable event will be refunded in full. Cancellations after that date will be charged in full, although substitute attendees can be made at any time.
  19. Variation:

    We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you. Members may exit the contract without penalty if they do not accept any proposed variation.
  20. Prize Draw and Competition Rules:

    All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws are not open to employees of the IC.
  21. Governing Law and Jurisdiction:

    These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
    If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
  22. Third parties:

    A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
  23. Entire Agreement:

    These terms and conditions override any contrary terms or conditions published by us in relation to any membership subscription between you and us.
  24. IC Brand:

    You are able to use the IC logo in accordance with guidelines. You may request this is sent to you by contacting the number below.
  25. Queries Comments and Complaints:

    We will respond to any complaint or query received within three working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out. If you have any queries, comments or complaints about your subscription please contact our customer services team:
    Telephone: 01536 207307 or 020 7497 0580 (lines are open Mon-Fri 9am-5pm) (excluding public holidays and Institute Christmas holiday)
    Email: membership@iconsulting.org.uk
    Post: Management House, Cottingham Road Corby, NN17 1TT.

National Register

  1. We (the Institute of Consulting) host the National Register. We are a registered charity registered in England and Wales (registration number 1091035) and our registered office is at Management House, Cottingham Road, Corby, Northants, NN17 1TT, United Kingdom.
  2. About these conditions

  3. If you log on to or use any part of the website you agree to these conditions. If you do not want to agree to these conditions, do not log on to or use this website.
  4. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.
  5. Using the National Register

  6. The National Register allows you to search for business support professionals and to contact them directly. You are allowed to use the website and the results of any search you carry out on the website for this purpose.
  7. We may limit your access to some parts of the website depending on whether you have registered with us. Please do not tell other people your log in, password or any other piece of information that is part of our security procedures. We take steps to prevent people misusing the website and to make sure that our rights are not affected.
  8. We process information about you in line with our privacy policy.
  9. Disclaimers

  10. You use the website at your own risk.
  11. We advise you to make sure you are satisfied with the exact type and nature of goods or services being offered by any organisations you search for using the website.
  12. We also recommend that you check the qualifications of people, companies and organisations offering the services. We are not an agent for and do not give guarantees for these organisations or their goods and services.
  13. You should not rely on the website for advice.
  14. Limits to our liability

  15. There is no limit to what we and the people who provide services will be liable for if someone dies or is injured because of something we have or have not done or because we have committed fraud.
  16. Under no circumstances will the IC team or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:
    • profits;
    • business or business opportunities;
    • savings you expect to make;
    • goodwill;
    • use of corrupted information; or
    • information.

    If we do not keep to these conditions, we will only be liable for losses you have suffered as a direct result. We are not liable to you for any other loss whether they are because we have not kept to our obligations or contract, because of something we have not done, due to defamatory statements or liability for a product or otherwise as a result of:

    • using or relying on the website;
    • not being able to use the website;
    • any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;
    • theft, destruction of information or someone getting access to our records, programs or services without our permission;
    • goods, products, services or information received through or advertised on the website or any links provided by the website; or
    • any information, data, message or other material which you e-mail, post, upload, reproduce, send, or otherwise distribute or receive using the website.
  17. The whole agreement

  18. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.
  19. The law

  20. The laws of England and Wales apply to your use of the website and these conditions. We control the website from within the United Kingdom. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country you live in.

Cookies

As you may have heard, the law relating to cookies has recently been amended. The Information Commissioner's Office has issued guidance on the amendments and the IC is now in the process of updating this Cookie Policy to reflect the changes. Please check back here to review the updated Policy.

What is a Cookie?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime' of the cookie, and a value, usually a randomly generated unique number. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. By themselves cookies cannot identify you.

Enabling Cookies on your computer

The IC's login process needs cookies to be enabled on your computer.

Transient or session cookies: If you view IC's standard web pages the cookies used are transient or session cookies and are only stored in your computer's memory during your browsing session, making it easy for you to move from page to page without having to login repeatedly. The cookies are not stored on your hard drive and do not collect information from your computer. All session cookies are automatically deleted from your computer when the browser is closed.

Permanent cookies: If you select the IC's partially sighted web pages or chose to use the online CPD system then a permanent cookie is created and stored on your computer's hard drive so that we are able to recognise you when you next return to the site. The cookies do not collect any information that may be stored on your computer.

Disabling/enabling cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the features of our site if cookies are disabled. To find out how to do this click here.

Google analytics

On our site we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyse how users use the sites. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.