Committee Reports Mar 16


Risk Register- Attention was paid to specific areas of the Register, namely:

.1         The absence of enforceable partnership agreements with MoD centres;

.2         the merits of a CMI-wide discussion on alternative risk scoring models.

Incident Log - A summary was provided, highlighting:

.1         An ongoing incident of a centre not willing to support the learner.  A CMI quality manager visit was scheduled to resolve the issue. It was recognised that, if the issue persists, CMI has the option to place a sanction on the centre, preventing it from registering any new learners.

.2         An incidence of apparent fraud, where a website is claiming to offer CMI qualifications.  A series of actions have been taken to respond to this in accordance with CMI requirements and practice.

Update from Regulators – The Committee noted (a) the forthcoming visit by the SQA regulator; and (b) that Northern Ireland wishes to set up its own regulatory body, similar to SQA and Qualifications Wales.

Update from Accreditation Auditor - Compliance with all the General Conditions of Recognition has been reviewed and evidence assessed.  The initial findings have resulted in 13 code red actions which are waiting for further evidence.  These are principally technical or documentation issues, which should be swiftly resolved.

MoD/Police centre partnership agreements – Progress was reported, including high level meetings with Ministry of Defence officials, and development of a Plan which expects to have all agreements in place within the next 3 months.  Members agreed that the mitigation and context did confirm an effective quality assurance regime and that there should be no adverse impact on learners.  


Code of Conduct – The Committee received an update on the application and promotion of the Code, ie that the document is highlighted in each issue of Professional Manager, and a reinforced messages is now being published in member renewal communications.  Of further note is the fact that 3 complaints are under investigation, and these will be useful in ‘testing’ out the robustness of the revised Code.  The Committee will be requesting feedback on common trends amongst the cases that are being bought forward (eg: are they all focusing on one particular section of the Code); and whether there was anything CMI should respond to as a result.

Stakeholder Strategy -  Petra Wilton updated the Committee on developments with regards to CMI stakeholders.  For example, a business card scanning system now means that stakeholder details can be transferred directly to the CRM database and Outlook contacts, enabling stakeholders to be mapped against the strategic objectives.  Discussion took place around the development of a CMI competency framework, building on the National Occupational Standards for Management and Leadership.  It was agreed that this ongoing work would be shared, with Committee input invited at the next meeting.

Apprenticeship strategy - An overview of the strategy to establish the Charter Manager Degree Apprenticeship was presented, with strong support express by Committee members.  The Committee required information on CMI’s activities during Apprenticeship Week.

Thought Leadership strategy - The following aspects of the Thought Leadership Strategy for 2016/17 were highlighted:

.1         Thought Leadership would support ongoing trend reports such as the Salary Survey and Gender Pay Gap, and also focus on initiatives identified in the three year growth strategy primarily Apprenticeships, HE Partnerships, the Competency Framework, and Engaging Companions/Members/CMgrs.

.2         Given that the Companions’ network was being revitalised, the Board of Companions was deciding on a research topic aligned to CMI purposes.

.3         The Companion ‘Bounce-back’ series had been well received and the interviews arising from these events were being compiled into a White Paper.


Newly appointed Chairs were welcomed to the meeting:

  • Andrea Pisoni - West Midlands
  • Liz Hoskin – Scotland

Loreen Macklin was subsequently appointed as Chair of Eastern Board.

Business update – The focus for the business update was the fact that Apprenticeships and HE are the key priorities going into the new financial year, together with a strategy for conversion of Studying Affiliates.

The request from the Regional Boards is that they be kept up to date on developments and future plans, particularly with regards to Apprenticeships, so that regional activities and connections can be appropriately leveraged.  One example put forward was making connections with local Chambers of Commerce, given that employer support is key to the success of the Apprenticeship initiative.  Information on events across the country about Apprenticeships must also be promptly cascaded, with Regional participation encouraged.

A further comment raised was about the merits of early discussions with the Devolved Nation Governments on the Apprenticeships initiative, positioning CMI at the heart of the debate.

Board Reviews - Each Chair provided a written update on their respective Region and Board, using a new reporting template.  The initial feedback on the template was positive, and this will continue to evolve to meet Board needs.

Amongst issues highlighted were:

  • New members are being recruited across the various Boards and are settling in well and making a positive impact.
  • There is a need to ensure that clear messages are communicated on developments centrally with regards to WiM, given the changes surrounding the establishment of the new Advisory Committee.
  • The Student Ambassador programme is starting to cascade to Regions beyond NEYH and Scotland – this shows the value of sharing initiatives.

Regional operating plans 2016/17 - Members were provided with an analysis of expenditure to date against budget allocation in the current financial year, as well as an initial overview of funding bids for 2016/17.  Further work is required to finalise the allocations, and discussions on this will take place with individual Chairs. 

Overview of Regional Board support for HE strategy - Ian Myson and Keith Richardson presented an overview, reporting on the significant successes within HE.  It is clear that the support of the Regional Boards is important, with the need for a structured process for collaboration, to ensure added value to Students.  The principal areas for Regional involvement lie in (a) regular contacts between the HE Champion on each Board and the HE Relationship Manager allocated to the Region; (b) a Student prize and award programme, as agreed between the HE Champion and the HE Relationship Manager; (c) extending the Student Ambassador scheme across all Regions; and (d) initiatives such as student inductions, student networks, and student presence on Regional Boards.

Regional awards - Recommendations were put forward on the Awards programme, aimed at achieving a consistent and manageable plan going forward.  The key facts are that:

  • The National Management Awards will not be continued, the focus being on the Gold Medal presented each year at the President’s Dinner.
  • HE awards are a key part of the HE Partnership activity, and would be awarded as agreed between the Regional HE Champion and the central HE team.
  • In the future, it is planned to initiate a programme of Education Provider Awards (encompassing FE and private training providers).
  • Volunteer recognition awards will continue to be made at the annual Engagement event.
  • Boards may develop their own Regional excellence awards, with exemplars shared across the Regions, with any funding requirements taken into account in Regional operating plans.


This new Committee was launched on 1 March.  Three members of the former Committee have transferred across, together within one Regional WiM Champion.  The remaining members are high profile appointees put forward by Sue O’Brien and the executive team.

This first meeting represented a very successful start for the Committee in terms of revitalising the Network, reshaping the mission and vision, and engaging with the Regional Champions.

Mission and vision – A small working group is taking on this task, mindful of the need to (a) encompass those at middle management and first line management levels, rather than be seen primarily as championing those at senior level; (b) take notice of the broader diversity strands over the longer term; (c) focus on both individuals and organisations (the former as role models, and the latter as a means of improving awareness of the business case for diversity. 

It was agreed that further research work is needed, for example on benchmarking data across a range of organisations; delving further into the XpertHR survey data already provided to the Institute; and looking at information available from organisations such as the Women’s Business Council.

Launch activity – This will be revisited at the next meeting, once progress has been made on identity and strategy.  An event would, however, be planned during June, to bring together the Committee and the Regional WiM Champions.  This would be a networking opportunity, with sharing of ideas, and stressing the importance of the partnership working between these volunteer members.  It could also provide an opportunity for media training.


Revisions to Complaints Handling and Resolution Process – This has been a topic for debate at the past two meetings of the Committee – to ensure that the procedures for handling member complaints remain fit for purpose and are clearly articulated within the Board Regulation. 

Recruitment to the Investigation Panel – The Panel of members who investigate complaints numbers eight members.  All of those members are currently engaged in an active investigation.  There was agreement therefore on the need to conduct a recruitment campaign across our member communications, seeking to boost IP membership by at least four new members.  A role profile was agreed and will be used to assess candidates who come forward.

Review of current complaints – During the afternoon session, 3 members of the Investigation Panel joined in the meeting, to provide updates on the current complaints under investigation.  Discussion took place on issues and points of principle arising from the handling of these complaints so far, so that the Committee could provide the necessary advice and guidance.  The Committee also sought confirmation of the projected timeline for the respective investigation reports to come back to the Committee for a decision. 

Bringing the Code of Conduct to life – This is an ongoing topic for the Committee, to feed in ideas to the External Affairs and Insight Committee.  There is agreement on a plan to develop anonymous case studies, arising from the current cases, which could be accessible via the website and reported in Professional Manager.