Management Articles of the Year - February 2013
The winning article, Improving the Quality of Working Life by Cooper and Worrall, shows a deterioration on several indicators of employee wellbeing compared with research at the start of the economic crisis in 2007. Many senior managers have needed to cut operating costs, but have paid insufficient attention to hidden costs of poor morale or weak communication.
The topics of this year's collection, made up of five of the best academic articles as rated by CMI members, centre around the topical issues of the quality of working life and the potential benefit for SME's of effective customer relationship management.
Find out more and download the report here or click on the link below.
- Published: January 2013
- Authors: Various
- Price: Free -- download from the link below.
|Management Articles of the Year 2013.pdf||656.77 KB|
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