Webinar - Courageous Conversations


Start Date: 21 Sep 2016

Start Time: 12:30 PM

End Time: 1:30 PM

Duration: 1 hour

Many workplaces have a work-focused somewhat analytical bias that can leave managers and individuals well versed in the technical aspects of their work but less comfortable with coping with highly sensitive, emotional or personal matters. As well as the day to day issues of managing performance and occasionally having to dismiss someone at some point in our career almost all of us are going to encounter someone who has just received a diagnosis of a life limiting illness, or who has lost or are losing someone close to them.

As individuals our challenge can be whether to, and how to, share such life-changing information. Whilst for managers the challenge is how to be sympathetic and supportive while also meeting their other workplace responsibilities – ‘the bottom line’. While a few people have natural strengths in this area many of us feel awkward and out of our depth faced with these situations at work.

This webinar will offer specific guidance on how to prepare for, respond to, conduct and follow up such courageous conversations.

Whether you are an individual with some difficult news to share, or a manager working with someone experiencing a life-changing situation, this webinar will help.

Specifically the webinar will give guidance on how to:

  • Recognize and manage your own emotional state
  • Prepare for such a conversation
  • Be clear about what you want from the conversation
  • Attend to both the person’s personal situation and the work implications
  • Draw on your personal strengths to help you have a good and productive conversation
  • Response to the distress of others
  • Conduct the conversation and how to follow up afterwards

A downloadable pdf will be made available for attendees after the webinar

You will need access to an internet-connected PC with headphones or speakers/microphone, and will just need to follow the on-screen instructions to log in.

There will be opportunities to ask questions.



Sarah Lewis C Psychol

Sarah is a chartered organizational psychologist and one of the principal positive psychology and appreciative inquiry practitioners in the UK. She works with organizations both commercial and not for profit to achieve effective, sustainable, positive change.

She is an Associated Fellow of the British Psychological Society and a key founder of the Association of Business Psychologists. The author of ‘Positive Psychology at Work’, and ‘Positive Psychology and Change’, she is also joint author of ‘Appreciative Inquiry for Change Management’. She is a regular national and international conference speaker on Positive Psychology, Appreciative Inquiry and Change.

Additional Information

You may also book your place on this webinar using the following link: https://attendee.gotowebinar.com/register/5939631457200479489


  • Free event

Enquiries contact

Questions about this event should be addressed to Networks Support at networks.support@managers.org.uk or by telephone on 01536 207394.

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