Book club

The Management and Consulting Book Club brings you some of the best titles in management and leadership. The titles featured cover one of four key themes: change, employee engagement, performance management, and leadership. Take a look at our pages to find out what the Book Club has to offer.

   

Bestseller

Book of the Year Winner

The Intuitive Customer
Originals

The Intuitive Customer: 7 imperatives for moving your customer experience to the next level by Colin Shaw and Ryan Hamilton

This book is about behavioral economics and consumer psychology. Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational) and others, Shaw and Hamilton unpack this new understanding of how people behave. They also show what to do to create exceptional customer experiences.


Originals: how non-conformists change the world by Adam Grant

The New York Times bestselling author examines how people can drive creative, moral, and organisational progress―and how leaders can encourage originality in their organisations. Adam Grant shows how to improve the world by championing novel ideas and values that go against the grain, battling conformity, and bucking outdated traditions.

 Management
Challenge

 Guest Reviewer's
Choice

Never split the difference
  The 31 practices

Never split the difference: negotiating as if your life depended on it by Chris Voss and Tahl Raz

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations, revealing the skills that helped Voss and his colleagues succeed when it mattered most.

Guest Reviewer for March is - David Evans whose book selection is:

The 31 Practices: release the power of your organization VALUES every day by Alan Williams and Alison Whybrow

This book shows how an organizations values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience.


All the books featured have been reviewed and endorsed by members.  If you'd like to join our Book Club review panel or for more information, click here. You can also get involved by posting a comment on our dedicated LinkedIn page.

Member Publications - Book Club