'Don't ditch IT staff' warn experts

Large companies should not be laying off their IT staff unless they want to spend a fortune on recruiting people who do not understand their business set up when the business picks up.

The warning has comes from ITcontractor.com which says that laying off existing IT workers to cut costs during the economic downturn would be bad for long-term business.

Gerry McLaughlin from the IT Portal said that recruiting staff and waiting for them to get up to speed "will not be as productive in the short and medium-term".

Mr McLaughlin explained that cutting IT staff is a "kneejerk reaction" that many big businesses resort to during economic downturns, and did not demonstrate management skills.

IT jobs at small and medium-sized enterprises (SMEs) are more secure in this recession than those at larger companies, added Mr McLaughlin.

This is because smaller businesses are less likely to inhabit the sectors most affected by the downturn, are more unlikely to be under the influence of shareholders and the stock market, and are less able to outsource departments.

According to an article in ComputerWeekly.com, many SMEs are planning to cut IT budgets by four per cent, but staffing levels will be largely safe, although cuts will occur in under a third of businesses.

Comments

I would agree with this report, if you cut down on your technical support then it'll likely end up being an expensive decision when your infrastructure begins to fail and you need someone experienced to support, however, I do think it can be very worth while reassessing your IT support if you're finding it an unneeded expense.

I'd always recommend people look at solutions like Managed Services, perhaps buying pre-paid time contracts from local support agencies, these guys can then become acquainted with your infrastructure and be on-hand in the event you need them but don't burn a hole in your pocket whilst they're sat around waiting to be used.

Rob

I agree also. Having said that I have worked in organisations that outsourced IT and while there were cost savings initially I found the level of customer service and speed of action worse.

Yeah I can agree that there is a risk of that Vince, certainly, but at the same time the issues you've seen were likely due to poor selection of vendor opposed to the concept itself.

If you can find the right managed aervice team and they have a decent infrastructure themselves I'll actually wager they'll be able to deal with any technical issue just as fast if not perhaps even a little faster than an internal IT team.

I think that the issue here applies to any specialist job and not just IT staff.