Commercial Awareness - How Important Is It?
The organisation I work for holds various Management Training Sessions throughout the year which are deamed as essential for all managers to attend.
Last week the training session was on Commercial Awareness - a very dry topic. The run up to which was spent debating between colleagues how useful the training would actually be given the roles we do. This subject was new to me as a manager with little to no knowledge of commercial awareness previously.
The training session itself was a full day looking at and discussing what commercial awareness meant to the organisation and to the staff, how we as managers and budget holders could influence and think about commercial awareness in our roles on a day to day basis. How could we and our teams get the best quality products and give the best quality service whilst being aware of issues such as cost, resources, time, processes and all the pitfalls and hazards of contract law?
It was, I have to say, a very dry topic and at the time it was difficult to see how it was relevant in my role as I do not establish contracts with suppliers, agencies or anyone else. However, on reflection, it is crucial I feel at this time, to have some knowledge of commercial awareness. As the recession continues, some may say with little or no sign of us coming through it just yet, we need to make sure that we get the most from the money we spend.....more so as we are a charity who's funding is from donations and legacies (no government or lottery funding). We need to be able to show those who donate their money to us, that we are spending it wisely, economicably and sensibly. It's not always a case of cheaper is best, but a case of ensuring we get value for money, be that in terms of quality, service, returns and so on.
So yes it was a long day but it was worth it. The team are already looking at what processes can be made more efficient and how, where spending can be reduced (be it by buying in bulk rather than bits at a time or even as simple as printing on both sides of the paper to reduce wastage).
It made me think whether a simpler more concise version of this awareness training should be rolled out to all staff, engage staff in putting forward ideas on how we can become more commercially aware. I know our CEO is keen to get ideas from staff, surely this would have a greater impact if they had more knowledge on the subject instead of relying on managers to cascade the info, which some may not fully understand themselves?
So, do other organisations feel commercial awareness is important? Have they or do they plan to engage their staff in commercial awareness?
I'd be interested to find out what others think!
Comments
If you don't have an understanding of why you do your job and how it fits into the world around you I fail to see how you can do the job properly. Heck, to be honest I don't see why you would do a job if you can't understand its wider impact.
Maybe it's me but I'd be appalled if any of my managers didn't display good general business knowledge and understanding. I mean you want people understanding the wider business implications of what they do, their team mates do, their competitors and other stakeholders. It's a part of being an effective team rather than a collection of individuals picking up a pay packet.
Yes I see your point.
When sitting through the training, some of the points raised were things we had already considered or were already doing so I think we already had some of the knowledge but perhaps weren't aware of the terminology. That is we already knew how one department impacted on another and the impacts of poor quality service or products but I think, well in my case anyway, I had never heard of it being called Commercial Awareness.....it had always just been aspects of business that we automatically considered.
I think everyone there had some understanding of the wider impact, and this is not me defending anyone, but I do think that perhaps in doing this training the understanding was given a 'name' if you like and brought more to the forefront of people's minds and highlighted as more important than people had realised.
The training was heavily focused on contract law, in certain circumstances word is binding etc. I think it's perhaps the legality side of things that people were not aware of, the pitfalls of agreeing prices etc verbally creating a contractual agreement between parties that staff had not realised the significance of.
This is just my interpretation however. Certainly for me the biggest learning curve was in terms of contract law.
Samantha, when you say commercial awareness, do you mean strictly legal things or a wider understanding of the marketplace?