New Checklist on Developing Trust

We are pleased to announce the publication of a new Checklist on this important topic.

Trust is a fundamental element of any relationship including that between a leader and their people. Trust is the glue that holds relationships together. Therefore, when trust is absent, a leader may find that their followers turn to someone else for guidance and direction. Trust is earned and built, over time. It can take a long time to establish, yet only moments to destroy, with lost trust being very difficult to restore.

Trust is two-way: managers need to be able to trust their team to conduct their duties to the highest possible standards and delegate with confidence that the job will be carried out. On the other side, followers have to be able to trust their managers to lead them in the right direction to fulfil the objectives of both their own department, and those of the wider organisation. They have to be certain that the person they are led by is not solely motivated by a personal agenda, but has the best interests of the team and the organisation at the forefront of their decision making. It is imperative that followers can trust their leaders to defend them when appropriate, and can be sure that their manager is making the right decisions for the right reasons. Establishing a working relationship that is based on trust goes a long way to improving morale, motivation and employee engagement, which in turn leads to increased productivity and performance.

CMI Members: download this Checklist for free:  http://www.Managers.org.uk/mgtdirect

Non-members may purchase this Checklist at http://www.managers.org.uk/publications