Dealing with difficult people is an unavoidable aspect of working life and can have a major impact on your career and wellbeing. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include:
- how to define a difficult person
- how to read body language and other unspoken messages
- how to deal with difficult employees, colleagues and bosses
- how to understand yourself and deal with difficult aspects of your own personality.
Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately.
Publisher: Hodder Education; date: 2008; pages: 224; ISBN: 9780340946510.
Buy from Hodder at a special offer.
Full price: £8.99.