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Getting results by Bernice Walmsley

instant manager - Getting resultsThere has never been a greater need for better management and leadership in the UK.  And yet alarmingly, only one in five managers are professionally qualified.  So how can you ensure you are meeting customer needs and getting results?

This book is for any manager – new or experienced – who needs help with achieving results in their working life.  Its not jargon-filled or too complicated and theory-bound.  It contains practical advice on:

  • Managing a project
  • Managing processes
  • Marketing for non-specialists
  • Improving customer service

and much more.  Each chapter ends with a summary and action checklist to crystallise what you have learnt.

The book concludes with a fascinating interview with Ruth Spellman OBE, Chief Executive of CMI.

Publisher: Hodder Education; date: 2009; pages: 238; ISBN: 9780340947357.

Buy from Hodder at a special offer.

Full price: £9.99.