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A programme for benchmarking - Checklist 060
£4.50
Benchmarking is a powerful tool for organisations seeking continuous improvement. It forms a key part of many change programmes, including total quality management and business process re-engineering. It is a challenging technique to use and requires careful management and a high level of commitment. Used effectively, it can provide organisations with a continuous competitive advantage, aid the setting or extension of performance goals, focus on and accelerate change, and motivate staff by showing what is possible.
Publication date September 2011.
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Member price: £2.50
Non member price: £4.50
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