A survey of performance improvement initiatives in the UK
Published: July 2000
Author: Karen Charlesworth
Sponsor: British Quality Foundation
ISBN: 0-85946-316-8
Price: Members £20.00; non-members £40.00
Over the past two decades, organisations in the private, public and voluntary sectors have adopted various approaches to "quality" or performance improvement. The aim of the research project was to examine the actual experience of individual managers involved in the implementation of performance inprovement initiatives.
Further Information
No PDF is available for this report: to order a hard copy of the summary report please email research@managers.org.uk or call 020 7421 2721.
