C31/SC31 Developing yourself in a management role
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process. Click on a title to view as a pdf.
Effective verbal communication with groups (108)
Emotional intelligence (178)
Handling conflict situations (046)
Handling information - avoiding overload (150)
Managing your time effectively (016)
New joiner - handling the politics (208)
New joiner - fitting in and getting on (202)
New joiner - making an impact (210)
New joiner - developing your network (209)
Personal development planning (092)
Stress management - self first (034)
Succeeding as a new manager (133)
Successful delegation (112)
Testing for personal effectiveness (164)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Conflict, Emotional intelligence, Interpersonal communication, Management styles, Personal development, Time management.
C32/SC32 Making effective use of resources
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Controlling a budget (043)
Controlling costs (126)
Drawing up a budget (042)
Effective purchasing (146)
Internal audit (049)
Investment appraisal (181)
Stock control (134)
Supply chain management (172)
Taking action on the environment (019)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Operations management, Purchasing, Supply chain management
C33/SC33 Planning to meet customer needs
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Building closer customer relationships (156)
Handling complaints (066)
Health and safety - managing the process (157)
Health and safety - undertaking a risk assessment (056)
Implementing an effective change programme (040)
Mapping an effective change programme (038)
Setting up a customer care programme (087)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Change,Customer relationship management, Customer service, Health and safety
C34/SC34 Managing information and communication
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Carrying out an information audit (013)
Effective verbal communication with groups (108)
Effective communications - delivering presentations (031)
Effective communications - preparing presentations (032)
Preparing statistics (139)
Handling effective meetings (002)
Handling information - avoiding overload (150)
Knowledge management (166)
Report writing (051)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Information management, Meetings, Presentation, Team briefing
C35/SC35 Developing people and planning work
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Counselling your colleagues (053)
Empowerment (048)
Evaluating training (113)
Managing the plateaued performer (140)
Setting objectives (052)
Team briefing (081)
Training needs analysis (090)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Investors in People, Performance management, Talent management, Team building, Training, Training needs analysis
O31/SO31 Staffing and selection
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Attracting and retaining women returners (095)
Get the right people and get the people right (123)
Implementing a job evaluation scheme (114)
Managing staff turnover and retention (037)
Mapping human resource skills (084)
Preparing and using job descriptions (110)
Planning the recruitment process (023)
Steps in successful selection interviewing (107)
Using psychometric tests (059)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Recruitment, Talent management
O32/SO32 Contributing to quality management
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process. Click on a title to view as a pdf.
Implementing Kaizen (142)
Preparing for ISO9001 registration (004)
Total quality - getting TQM to work (030)
Total quality - mapping a TQM strategy (029)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Balanced scorecard, Continuous improvement, ISO900, Quality control, Total quality management
O33/SO33 Improving team performance
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Coaching for improved performance (089)
Conducting a performance appraisal (036)
Counselling your colleagues (053)
Devising a coaching programme (224)
Empowerment (048)
Giving criticism as a coach (223)
Giving feedback as a coach (222)
Managing absence (058)
Managing the bully (225)
Mentoring in practice (083)
Motivating the unmotivated (221)
Performance management (180)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Absenteeism, Coaching, Counselling, Discipline, Performance appraisal, Performance management, Team building
O34/SO34 Developing communication
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Effective verbal communication with groups (108)
Effective communications - delivering presentations (031)
Effective communications - preparing presentations (032)
Handling effective meetings (002)
Report writing (051)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Interpersonal communication, Presentation, Meetings
O35/SO35 Managing in a small business environment
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Cash flow for the small business (120)
Carrying out a PEST analysis (196)
Five routes to greater profitability (136)
Marketing for the small business (117)
Networking (118)
Performing a SWOT analysis (005)
Preparing a marketing plan (020)
Running a small business from home (119)
Starting a small business (116)
Writing a business plan (021)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Business plans, Marketing plans, Small business, SWOT analysis
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