TL1/STL1 Organise and develop yourself
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Plan and organise your own work for a given period e.g. day/week/month, based on clear, measurable, realistic and result-oriented objectives.
- Describe how you would anticipate things that might go wrong; monitor your work plan, make timely decisions to overcome any difficulties within this plan and review/adjust your plan so that the results are achieved. NB Planning and allocating work to your team is covered in Unit TL3
- Produce a personal development plan based on feedback from others (team members, colleagues and line manager); use the plan to help you manage your own development and review it to make sure that the objectives have been achieved.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Effective verbal communication with groups (108)
Emotional intelligence (178)
Handling conflict situations (046)
Handling information - avoiding overload (150)
Managing your time effectively (016)
New joiner - handling the politics (208)
New joiner - fitting in and getting on (202)
New joiner - making an impact (210)
New joiner - developing your network (209)
Personal development planning (092)
Stress management - self first (034)
Succeeding as a new manager (133)
Successful delegation (112)
Testing for personal effectiveness (164)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Conflict, Emotional intelligence, Personal development, or Time management.
TL2/STL2 Organise and communicate information
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Identify the key information necessary to lead your team, check it is accurate, store it securely in line with your organisation’s procedures, keep it up-to-date, retrieve it when needed and maintain confidentiality.
- Describe the process of communicating information effectively to one specific person you have to deal with in your job.
- Organise and lead a team briefing to ensure that it encourages the involvement of your team and meets the objectives set for it.
- Enter data and find information using information technology in order to satisfy needs.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Carrying out an information audit (013)
Effective verbal communication with groups (108)
Effective communications - delivering presentations (031)
Effective communications - preparing presentations (032)
Preparing statistics (139)
Handling effective meetings (002)
Handling information - avoiding overload (150)
Knowledge management (166)
Report writing (051)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Information management, Interpersonal communication, Meetings, Team briefing.
TL3/STL3 Organise and improve your team's work
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Plan and allocate a specific task (or set of tasks) to your team (taking account of your organisation’s procedures, standards and any legal requirements), identify any potential issues with carrying out your manager’s instructions and communicate the plan to your team.
- Check the work of your team members on the task(s) described in (1) above to ensure it meets the requirements (organisational and legal); identify any issues when the work is not in line with these requirements and choose a course of action.
- Assess the work of your team on the task(s) described in (1) above, liaise with your manager, give effective balanced feedback to your team members, recommend and agree possible methods of improving their work.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Coaching for improved performance (089)
Conducting a performance appraisal (036)
Counselling your colleagues (053)
Empowerment (048)
Managing absence (058)
Mentoring in practice (083)
Performance management (180)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Coaching, Conflict, Motivation, Performance appraisal, Performance management, Team building.
TL4/STL4 Organise your team's resources and ensure your own actions reduce risks to health and safety
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Plan and obtain (in conjunction with your manager) the resources needed by your team for a specific task (or set of tasks), ensuring requirements are met.
- Help the team to ensure that these resources for the task(s) described in (1) are used safely, effectively and efficiently so that the objectives are met.
- Describe how you carry out your legal duties for health and safety - identify hazards and evaluate risks in the workplace; take appropriate precautions; deal with (or report) risks promptly.
- Describe why and how to reduce a specific risk to health and safety in your workplace in line with your responsibilities and the workplace procedures.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Controlling a budget (043)
Controlling costs (126)
Drawing up a budget (042)
Effective purchasing (146)
Handling complaints (066)
Health and safety - managing the process (157)
Health and safety - undertaking a risk assessment (056)
Internal audit (049)
Stock control (134)
Supply chain managment (172)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Budgets, Health and safety, Operations management, Supply chain management.
TL5/STL5 Maintain and develop effective working relationships
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Communicate effectively with your team regarding a specific issue (or set of related issues); identify and arrange the support they need; handle conflict within your team.
- Describe how you carry out your responsibilities on issues of discrimination or harassment.
- Consult and communicate effectively with your manager and make suggestions about how you could improve one aspect of work – actual or planned.
- Communicate effectively with people outside your team using one specific example, make use of their expertise and resources and ensure that commitments to them are properly handled.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Effective verbal communication with groups (108)
Emotional intelligence (178)
Handling conflict situations (046)
Handling information - avoiding overload (150)
Managing your time efficiently (016)
Personal development planning (092)
Stress management - self first (034)
Successful delegation (112)
Testing for personal effectiveness (164)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Conflict, Delegation, Emotional intelligence, Empowerment, Stress, Team building.
TL6/STL6 Help your team members to develop their performance
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Plan for and assist a new team member to settle into the team and the workplace as quickly, safely and effectively as possible.
- Identify and agree the training needs of the members of your team, maintain confidentiality regarding training needs and discuss training opportunities.
- Describe how you would effectively coach one of your team members on a specific task in a positive way and in line with organisational and legal requirements.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Coaching for improved performance (089)
Conducting a performance appraisal (036)
Counselling your colleagues (053)
Empowerment (048)
Managing absence (058)
Mentoring in practice (083)
Performance management (180)
Team briefing (081)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Absenteeism, Coaching, Discipline, Performance management, Team building.
TL7/STL7 Resolve customer service issues
Learning outcomes
You will be assessed on your knowledge and understanding of how to:
- Identify a specific potential customer service issue and describe why and how to alert others to this issue.
- Identify and clarify one specific issue identified by a customer (internal or external):
- consult with others and select the best overall option to resolve this customer service issue for your customer and for your organisation.
- take action to implement the agreed solution within the limits of your authority; monitor and check to ensure the issue has been satisfactorily resolved.
Checklists
Our Management Checklists identify a number of key action points for a particular skill or process.
Building closer customer relationships (156)
Handling complaints (066)
Health and safety - managing the process (157)
Health and safety - undertaking a risk assessment (056)
Implementing an effective change programme (040)
Setting up a customer care programme (087)
Mapping an effective change programme (038)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Change, Customer relationship management, Customer service, Health and safety
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