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Unit 1 - Public Service Leadership
Leadership
Checklists:
Leading from the middle (041)
Management Thinkers:
John Adair: action centred leadership
Warren Bennis: leadership guru
Victor Vroom: motivation and leadership decision making
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Leadership
Personal performance
Checklists:
Coaching for improved performance (089)
Conducting a performance appraisal (036)
Emotional intelligence (178)
Establishing a performance measurement system (129)
Managing your time effectively (016)
Performance management (180)
Setting up a performance related pay scheme (143)
Testing for personal effectiveness (164)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: 360 degree appraisal, Emotional intelligence, performance appraisal, Performance management, Personal development
Communication
Checklists:
Effective business writing (091)
Effective verbal communication with groups (108)
Effective communications: delivering presentations (031)
Effective communications: preparing presentations (032)
Ensuring clear communication (200)
Face-to-face communication for interviews and meetings (096)
Handling effective meetings (002)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Communication, Meetings
Conflict
Checklist:
Handling conflict situations (046)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Conflict
Unit 2 - Plan to Deliver
Checklists:
Implementing an effective change programme (040)
Managing projects (035)
Mapping an effective change programme (038)
Participating in projects (197)
Strategic planning (064)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Change, Organisational culture, Project management
Unit 3 - The Challenge of Change
Checklists:
Carrying out a PEST analysis (196)
Deciding whether to outsource (079)
Implementing an effective change programme (040)
Managing creativity (177)
Mapping an effective change programme (038)
Performing a SWOT analysis (005)
Shareholder value analysis (160)
Strategic planning (064)
Management Thinkers:
Rosabeth Moss Kanter: pioneer of empowerment and change management
Kurt Lewin: change management and group dynamics
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Change
Unit 4 - Leading and Achieving Service Performance
Checklists:
Conducting a performance appraisal (036)
Establishing a performance measurement system (129)
Implementing business process re-engineering (008)
Implementing the balanced scorecard (154)
Performance management (180)
Pursuing business excellence (163)
Setting objectives (052)
Testing for personal effectiveness (164)
Total quality: getting TQM to work (030)
Total quality: mapping a TQM strategy (029)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Balanced scorecard, Performance appraisal, Performance management, Total quality management
Unit 5 – Serving the Public
Checklists:
Building closer customer relationships (156)
Handling complaints (066)
Implementing Best Value (175)
Preparing a marketing plan (020)
Producing a corporate mission (067)
Setting objectives (052)
Setting up a customer care programme (087)
Strategic partnering (148)
Strategic planning (064)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Customer relationship management, Customer service, Total quality management
Unit 6 - The Organic Team
Checklists:
Developing a mentoring scheme (082)
Effective verbal communication with groups (108)
Evaluating training (113)
Facilitating (162)
Mapping human resource skills (084)
Personal development planning (092)
Planning a workshop (018)
Setting objectives (052)
Steps in successful team building (088)
Team briefing (081)
Testing for personal effectiveness (164)
Training needs analysis (090)
Undertaking an employee attitude survey (078)
Management Thinker:
R Meredith Belbin: team building
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Coaching, Counselling, Investors in People, Mentoring, Personal development, Team building, Training, Training needs analysis
Unit 7 - The Public Purse
Checklists:
Accounting ratios (192)
A programme for benchmarking (060)
Controlling a budget (043)
Controlling costs (126)
Controlling credit (127)
Drawing up a budget (042)
Internal audit (049)
Investment appraisal (181)
Managing working capital (182)
Reading a balance sheet (130)
Writing an invitation to tender (010)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Budgets, Financial management
Unit 8 - The Collaborative Project
Checklists:
Managing projects (035)
Participating in projects (197)
Further Resources
Use our updated Management Direct to find additional resources. For help in planning and writing your assignment explore some of the references in Student assignments and business writing
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