SCQF Level 11
The following resources are provided as an initial point of support for your qualification. A link is also provide through to Management Direct for you to access wider content. We have suggested a number of terms to help you with your search. Within Management Direct you can view videos, download and read articles and send requests through to our Management Library to be sent books on loan. A collection of e-books is also available for members to access.
C51/SC51 Developing your management and leadership role
Checklists
Brainstorming (014)
Counselling your colleagues (053)
Effective communications: delivering presentations (031)
Effective communications: preparing presentations (032)
Handling effective meetings (002)
Making rational decisions (015)
Managing your relationship with your boss (047)
Managing your time effectively (016)
Marketing yourself (145)
Mentoring in practice (083)
Personal development planning (092)
Solving problems (012)
Successful delegation (112)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Coaching, Corporate social responsibility, Counselling, Decision making, Ethics in business, Management styles, Mentoring, Performance management, Personal development,
C52/SC52 Managing performance
Checklists
Conducting a performance appraisal (036)
Performance management (180)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: 360 degree appraisal, Performance appraisal, Performance management, Training needs analysis
C53/SC53 Financial and resource management
Checklists
Accounting ratios (192)
Collecting debts (128)
Controlling a budget (043)
Controlling costs (126)
Controlling credit (127)
Discounted cash flow (185)
Drawing up a budget (042)
Reading a balance sheet (130)
Reading a profit and loss statement (183)
Shareholder value analysis (160)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Budgets, Credit management
C54/SC54 Managing business challenges
Checklists
Developing a manufacturing strategy (149)
Developing a strategy for world class business (009)
Implementing an effective change programme (040)
Mapping an effective change programme (038)
Performing a SWOT analysis (005)
Producing a corporate mission (067)
Strategic partnering (148)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Change, Competitive intelligence, Corporate strategy, Strategic planning
C55/SC55 Managing operations
Checklists
Deciding whether to outsource (079)
Effective purchasing (146)
Health and safety: fire precautions planning (184)
Health and safety: managing the process (157)
Health and safety: undertaking a risk assessment (056)
Pursuing business excellence (163)
Six Sigma (195)
Total quality: getting TQM to work (030)
Total quality: mapping a TQM strategy (029)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Balanced scorecard, Health and safety, Operations management, Supply chain management, Total quality management, Six sigma
O51/SO51 Developing and implementing financial plans
Checklists
Accounting ratios (192)
Cash flow for the small business (120)
Collecting debts (128)
Controlling a budget (043)
Controlling costs (126)
Controlling credit (127)
Discounted cash flow (185)
Five routes to greater profitability (136)
Investment appraisal (181)
Managing working capital (182)
Reading a balance sheet (130)
Reading a profit and loss statement (183)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Budgets, Credit management
052/S052 Managing information systems
Checklists
Carrying out an information audit (013)
Handling information - avoiding overload (150)
Knowledge management (166)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Competitive intelligence, Information management, Knowledge
O53/SO53 Developing and implementing human resource plans
Checklists
Coaching for improved performance (089)
Counselling your colleagues (053)
Development for passive people (086)
Emotional intelligence (178)
Empowerment (048)
Get the right people and get the people right (123)
Handling conflict situations (046)
Carrying out an information audit (013)
Managing staff turnover and retention (037)
Managing the plateaued performer (140)
Mentoring in practice (083)
Motivating your staff in a time of change (068)
Performance management (180)
Planning the recruitment process (023)
The psychological contract (161)
Redundancy - breaking the news (106)
Undertaking a disciplinary interview (109)
Work-life balance (193)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Recruitment, Redundancy, Talent management
O54/SO54 Developing project specifications and objectives
Checklists
Managing projects (035)
Participating in projects (197)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Project management
For supporting in planning and writing a student project have a look at the resources listed in Student assignments and business writing.
O55/SO55 Developing and implementing marketing plans
Checklists
Carrying out market research (111)
Developing new products (173)
Building closer customer relationships (156)
Handling complaints (066)
Preparing a marketing plan (020)
Public relations planning (155)
Setting up a customer care programme (087)
Further Resources
Use our updated Management Direct to find additional resources. Try searching on the following subjects: Marketing management, Marketing plans, Marketing research
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