Employee Appreciation Day Talking is good, but the best managers also listen

The latest CMI research shows the most effective managers are those who keep employees informed and who involve them in decision-making. Junior and middle managers say the majority (55%) of senior managers are good at keeping employees informed - but only 2 in 5 (40%) are good at involving employees in business decisions.

On Employee Appreciation Day, CMI is highlighting the need for managers to value employees by giving them a voice in the workplace and acting on feedback.

Senior managers who are good at informing employees about important business decisions and involving employees or employee representatives in decision making are doubly likely to be rated by junior and middle managers as effective managers (89% are effective), compared with those who are poor at informing and involving employees (44% are effective).

CMI’s survey of 940 UK managers has shown that junior and middle managers rate senior managers as more effective when they inform and give a voice to their staff.

  • 89% of junior and middle managers who rate their senior managers as good at informing employees of changes and involving them in decisions, rate those managers as effective.
  • Only 40% of junior and middle managers currently feel that managers in their workplace are good at involving employees or employee representatives in business decisions, and only just over half (55%) rate their more senior managers as good at informing employees about important changes which affect the organisation.

Senior managers with more open management styles are also likely to be rated more effective by their staff.

90% of junior and middle managers who think their senior managers have innovative, entrepreneurial and empowering management styles rate those managers as effective. Only 27% of senior managers who have secretive or suspicious management styles are rated as effective by their staff.

CMI CEO, Ann Francke, said:

This research confirms what the best businesses already know: leaders who empower their staff by involving them in decisions and informing them of key business changes are more effective.

At CMI we know that open and honest communication is what managers most want from their leaders, yet the findings from our latest survey suggest that many leaders still don’t get this.

Past CMI research highlighted that the worst, secretive management styles create four times more stress than the best. Sharing your thinking with those you manage creates happier more productive work environments.

Ann Francke, CEO of the Chartered Management Institute

- Ends -

Further Information

For further information please contact:

Notes to editors

CMI’s Managers Voice survey involved 940 UK based CMI members and was undertaken between 6th November and 4th December 2018.

Junior and middle managers are those who self-identified as a junior manager (usually serve as supervisors and first-level link managers, but are usually supervised by middle and senior managers) or a middle manager (a link between the senior management and the lower (junior) levels of the organisation) respectively. They were asked to rate their more senior managers across a range of measures.

About CMI

The Chartered Management Institute (CMI) is the only chartered professional body for management and leaderships, dedicated to improving managers' skills and growing the number of qualified managers.

Our professional management qualifications span GCSE to PhD equivalents, including the unique Chartered Manager award, which increases earning potential and improves workplace performance. We have been registered as an apprentice assessment organisation by the Skills Funding Agency.

CMI has led the way in developing a suite of trailblazing management apprenticeships with a 40-strong group of employers. These start from Level 3 (team leader) and Level 5 (operations manager) through to Chartered Manager Degree Apprenticeship. The Senior Leader Master's Degree Apprenticeship gives employers the option to upskill up to executive and C-suite level. CMI is a Skills Funding Agency-registered apprentice assessment organisation.

We provide employers and individual managers with access to the latest management thinking and with practical online support that helps them to embrace change, create high-performing teams and keep ahead of the curve.

With a member community of more than 157,000 managers and leaders, we promote high standards of ethical practice through our Professional Code of Conduct, and help managers to build their expertise through online networks, regional events and mentoring opportunities.