Five Tips for Peacekeepers

peacekeeper You don’t want to cause a scene so tend to avoid any confrontation or difficult conversations at work. But sometimes your colleagues want you to be more assertive and make a decision.

Well, we can help. Below you’ll find some top tips and content to help you develop your professional people skills.

Five top tips

  1. Realise that as a team leader you have a responsibility to get the issue resolved for the good of all
  2. Understand that you can learn to be assertive without being aggressive
  3. Keep focused on the outcome you need to achieve
  4. Prepare for the conversation – think through what you want to say and make notes to refer back to
  5. Be prepared to remain objective, even if people react emotionally

Find out more

pdf-icon Handling difficult conversations
pdf-icon Engaging your team

These are just some of the thousands of resources all CMI members have access to through ManagementDirect, our online management resource portal.

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