Outstanding Innovation of the Year
Previous Winners

Is it corny to say we’re chuffed? Because we’re chuffed! It makes all the team's hard work worthwhile. We are a traditional organisation that tends to employ people who aren’t always academic – what we look for in new colleagues is great customer service skills not formal qualifications. CMI talks about ‘accidental managers’ and we are an absolutely typical ‘accidental manager’ business. The vast majority of our managers are there because they’re great at what they do, not because they have academic qualifications. So we really valued the opportunity to develop their management skills through an approach like apprenticeships.