Quality vs Excellence - Building Blocks of Excellence

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Start Date: 29 Apr 2015

Start Time: 7:00 PM

End Time: 8:30 PM

Duration: 1 hour 30 minutes

Capacity: 100

Venue: Lady Hale Building Lecture Theatre, University of Salford, Salford, M5 4NT › View map

Questions are often asked about whether ISO [e.g. ISO9001] is better than the EFQM Excellence Model, whether the Balanced Scorecard is better than the EFQM Excellence Model etc., and a great number of people believe these tools, models and frameworks are all fighting for time on the management agenda; that they are in some ways conflicting; that you must use one or the other.

Our speaker Diane Dibley MBA MCMI, a Business Improvement Consultant, believes that we have many tools that are actually complementary and are helpful to us. Through some practical examples and discussions, the theme of her talk will be about how these tools and frameworks can be used together as “Building Blocks to Excellence”.

This is a joint event with the Chartered Quality Insurance.



Diane Dibley MBA MCMI - Business Excellence Consultant

Diane is a Business Improvement Consultant who, through major experience at the European Foundation for Quality Management [EFQM], is a leading expert on the EFQM Excellence Model and the European Recognition Scheme, “Levels of Excellence” / “Recognised for Excellence”.

Prior to becoming a Consultant, Diane held a number of positions within the EFQM, including that of ‘Public Sector Manager’ and in that role was responsible for establishing a number of pan-European Public Sector Communities of Practice. As the manager for Levels of Excellence, she was responsible for managing the scheme across Europe as well as for developing and improving the scheme. In addition, as Small and Medium Enterprise [SME] Awards Manager, she ran the SME Awards Process in the early 2000’s.

Additional Information

Bookings for this event are being taken  at https://www.eventbrite.co.uk/e/cqi-manchester-branch-quality-versus-excellence-tickets-15788942151 . 

The deadline for bookings is 22 April 2015.

Refreshments will be provided upon arrival.



  • Free event
  • Refreshments provided

Enquiries contact

Questions about this event should be addressed to Roger McCartney at roger.mccartney@managers.org.uk.

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