Chartered Manager Case Study.
Claire Davies, CMgr MCMI


Since becoming a Chartered Manager, Claire Davies says she’s able to take a step back and take a more emotionally intelligent perspective when dealing with difficult situations.

Becoming Chartered has given me an extended drive and passion to continue my development journey and allow my skills and experience to assist others.
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Claire's journey to success

CMI interviewed Claire about her route to Chartered Manager.

Describe your route to becoming a Chartered Manager?
I have always been ambitious, and following my role in the British Army and the prison service, I discovered that I was more strategically focused and found that the CMI Level 7 diploma best suited my developmental needs. My route to becoming a Chartered Manager was self-funded. I’m a serial learner, I am always on the lookout for ways to improve my leadership skills.

What would you say to someone considering becoming a Chartered Manager?
I would definitely encourage any manager to undertake the accreditation. It is invaluable for building your credibility and your personal development. I have had conversations with my colleagues about the benefits of being Chartered and they are now pursuing the qualification.

How has your employer used your Chartered status?
Even though my journey to become a Chartered Manager was self-funded and completed before I joined Warburtons, I’m happy to say that as a company they really recognise my career progression and continued professional development.

Claire Davies | CMgr MCMI

  • Joined the British Army1991
  • Depot Senior Custody Officer, GEOAmey2008
  • Became a Chartered Manager2014
  • Driver Team Operations Manager Warburtons2017

What have been the main benefits to you of earning Chartered accreditation?
For me, being Chartered allows me to take that further step forward in demonstrating integrity and good leadership skills. The main benefit has been the change in my response when handling difficult conversations. Since becoming Chartered, I feel I have the knowledge to be able to take a step back and take a more emotionally intelligent approach. I now consider the needs of an individual instead of saying what first comes to mind.

The impact of Chartered Manager


A Chartered Manager's average added value to their organisation.


use Chartered Manager as proof of leading people and managing change.


agree that chartered status shows their integrity and commitment to ethical behaviour.


say they are better managers after achieving Chartered Manager status.


report greater self-awareness.


use chartered manager to showcase their continual learning and growth.

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Routes to success

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