Chartered Manager Case Study.
Edward Osborne CMgr FCMI

John Lewis

As a 21-year-old officer fresh out of Sandhurst, resettlement was the last thing on Edward Osborne’s mind, but his proactive approach to self-development meant that when it came around, he wasn't just ready – he was qualified.

Sell your skills to civilian employers

Now Head of Customer Delivery at John Lewis, Edward has fully, successfully transitioned to civilian life after retiring from the army as a major – and thanks to the help of Chartered Manager in quantifying the skills he developed in the forces, his new career is primed to flourish.

CMI has always been a background pillar to me. It's enabled me to keep a handle on the civilian sector . . . There is a difference between leadership and management. CMI helps recognise the differences between the two.
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The impact of Chartered Manager


A Chartered Manager's average added value to their organisation.


use Chartered Manager as proof of leading people and managing change.


agree that chartered status shows their integrity and commitment to ethical behaviour.


say they are better managers after achieving Chartered Manager status.


report greater self-awareness.


use chartered manager to showcase their continual learning and growth.

Need to request budget?

Many applicants ask their employer to cover the cost of becoming a Chartered Manager for them — and since organisations stand to gain an extensive range of productivity and performance benefits from it, they're often thrilled to!

If you're thinking of doing the same, download and send them this handy PDF guide to help make your case.

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Routes to success

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