Distributed, virtual teams don’t have the same personal rapport as in-office teams; they only collaborate using digital tools, and they might feel isolated and alone. All of this means you must take even more care to manage conflict when it arises. The most important step is to identify the cause of the conflict, so you can choose your role.
Broadly, there are five causes of conflict:
- Information: Something was missing, incomplete or ambiguous.
- Environment: Something in the environment leads to the conflict.
- Skills: People lack the appropriate skills for doing their work.
- Values: A clash of personal values leads to conflict.
- Identity: The participants' sense of identity puts them at odds with each other.
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