Location: Flexible on location with occasional travel to Corby or London Reports to: Planning Officer Salary: £24,650 (or FTE for the part-time role) with excellent benefits Closing Date: 10th May 2023 About the role: We currently have two vacancies for End-Point Assessment (EPA) Booking Coordinators. One role is offered as full-time hours (35 per week) on a fixed-term contract until March 2024. One role is offered as part-time hours between the hours of 1pm – 5pm Monday to Friday. We are looking for two people with excellent administration skills to join the team and ensure all our assessment bookings are processed accurately, and support our partners with queries and booking guidance. Responsibilities: To coordinate EPA activities from booking to completion, including making arrangements for additional learning needs/reasonable adjustment, with IAA’s, Apprentices, Employers and Partners. To administer the EPA delivery process from Gateway to Completion, including timely booking of EPA and management of cancellations, resits and hand-backs. To liaise with EPA Team, Awarding Organisation, Independent Assessors and other key stakeholders to ensure live assessment bookings are delivered in line with SLA’s and to exceed customer expectations. Build strong relationships through day to day working and communications with key internal CMI staff to ensure that cross functional teams work as one. Proactively work to a set of realistic department service level agreeements that will exceed customer expectations and be operationally effective for CMI Proactively provide insight and customer feedback to help drive service improvement, highlight actions required and to deal with any issue resolution required. About you: We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI family. We actively invite applications from diverse cultures and experience. We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do. A good level of IT skills and ability to navigate different systems and software A background in customer service/administration would be an advantage Able to prioritise effectively Good communication skills Why CMI: Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times top 100 employer, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees: Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work 24 ½ days’ holiday + 8 days’ Bank Holiday – with annual leave days increasing with length of service and the opportunity to buy and sell holiday Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform Inclusion at our core – Our colleague-led Inclusion Hubs for ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice Rewards and Recognition scheme – cash prizes awarded to employees throughout the year Socials – with an active social team, we have a book club, baking club, Pilates classes and regular team outings Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months About us: The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way. We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.
