1. Principles of our policy
- Private: We will never sell, rent or trade information about you to other companies. Your data will not be supplied to anyone except as described in this privacy notice, unless we are obliged by law to disclose it.
- Secure: In accordance with the UK Data Protection Act and the EU General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent loss, theft or unauthorised access.
2. What personal data do we hold?
The personal data we collect and receive about you depends on your interaction with us.
If you contact us by phone, we monitor or record communications for our legitimate interest in making sure we follow your instructions carefully, and improving our service to you through training of our staff. These recordings are retained for 30 days.
When you visit our website, we receive information about you in two ways:
- Directly from you:
This is usually your contact details and any other information you provide by filling in a form on the website (e.g. to register with CMI, request further information or download a resource). We use this information to provide you with information, products or services that you request from us or which we feel may interest you, where you have agreed to be contacted for such purposes.
- Automatically from the website:
CMI Bursary applicants and holders
If you are a bursary applicant we hold the following information about you:
- Phone number
- Date of birth
- Your financial and personal circumstances
This information includes sensitive personal information which we use for assessing your eligibility for the Bursary scheme and for monitoring diversity and inclusion within it.
If you are awarded a Bursary, we use and retain your information as described in “Members, Subscribers and Friends of CMI” below.
If you are unsuccessful, we retain your data up until the earlier of the application close date for the next Bursary award in case you reapply, or the closure of the Bursary scheme.
Members, Subscribers and Friends of CMI
If you are a subscriber, member or a Friend of CMI we hold the following additional information about you for the purpose of administering your membership:
- Title (e.g. Mr./Miss/ etc)
- First Name
- Date of Birth
- Email Address
- Phone Number
- Postal Address (not Friends of CMI)
- Other information you voluntarily provided to us (e.g. sector, education, career development, employment details, nationality, etc.)
- Where you are a user of any of our online tools (e.g. Career Development Centre, CV checker, CPD tool) any information that you enter
- Any CMI committees or communities that you may be a member of.
We use this information in the following ways:
- To provide you with information about, and administer, CMI events, newsletters, research, surveys, CMI communities that may be of interest to you, and such products or services that you request from us or which we feel may be of interest to you;
- To signpost content of interest to you based on the information you entered in our online tools;
- To administer your membership (including following up potential renewals or upgrades) and provide you with services under your membership agreement or any other contract we make with you; and
- To notify you about changes to our services.
We retain information about our members and subscribers for the duration of their membership agreement and for a period of 12 months following the expiry of membership, except as required to protect our legitimate interests or those of third parties, or (as set out below) to enable us to attest qualifications or membership, after which time we will erase all data other than that needed to comply with our statutory and regulatory obligations.
We may also use any email address which you provide to us when applying for membership in order to assist you with incomplete applications or related queries.
If you are a student or apprentice on a course that provides Chartered Manager accreditation we will receive the following information about you from you or your training provider (i.e., your university or further education institution) or employer:
- Title (e.g. Mr./Miss/ etc)
- First Name
- Date of Birth
- University email address
- Postal Address
- Telephone Number
- Start Date of Qualification
- Expected Completion Date of Qualification
- Expected Graduation Date
- Your assignments
- Information which you voluntarily provide
We will use your personal data during your course and for 12 months after it is completed to register you on the relevant CMI qualification and as an affiliate member of CMI, to administer your qualification, and to give you access to learning resources and other support under our contract with your training provider or employer. Where this includes membership of CMI we will also use this information in the way described in “Members, Subscribers and Friends of CMI”.
If you gain Chartered Manager status with CMI we may publish your name within the media in the year in which, or the year after, you achieve this status, in celebration of this achievement.
After that time, except as required for purposes connected with your continuing membership of CMI, protecting our legitimate interests or those of third parties, or (as set out below) to enable us to attest qualifications, we will erase all data other than that needed to comply with our statutory and regulatory obligations.
Attesting qualifications or membership
For former members and former learners we retain the information required to process certificates or to attest certificates as requested by you or on your behalf (e.g. for a new employer). This information includes replacement certificate record, record of lost/stolen/destroyed certificate, centre name, centre number, learner name, learner number, title of qualification completed, date of qualification completed, home address at time of qualification, date of birth, last known email address.
For anyone applying for a vacancy within CMI, we will share information relevant to your application, including your name, current role, CV and other data you may have given us, with internal hiring managers as part of the recruitment process. We will use this data for the purpose of recruitment only. We may also access your publicly available profiles (e.g. Linkedin) to support your application. Once the vacancy has been filled, your data will be retained for 4 weeks, after which your data will be destroyed, unless we contact you to request otherwise. By submitting an application for a vacancy with CMI you are agreeing for your data to be shared in this way.
3. Who do we share personal data with?
CMI shares your personal information with the following categories of recipient;
- Third party processors who host and process personal information on our behalf;
- Regulators; CMI is an awarding body and is regulated by OFQUAL. Consequently we are required to register the details of Active Learners with OFQUAL at the point of certification and retain this information for audit and support reasons. Where relevant, we may also provide your information to the Education and Skills Funding Agency in order to apply for an apprenticeship certificate;
- Your training provider and/or employer (as appropriate) in the case of information you give us via any diagnostic or career development tool you choose to use.
4. Security and Safeguards
CMI’s systems are located inside the EEA and are managed and maintained in accordance with the UK Government's Cyber Essentials standard.
We transfer personal data to third party processors outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Where processors are located outside the EEA either their standard terms of business have been approved by the European Commission, or they have entered into an agreement with us containing the model clauses approved by the Commission, to ensure they provide contractual protection equivalent to that provided by the data protection regulations applicable in the EEA.
5. Your Data Protection Rights
You can manage your CMI communication preferences at www.managers.org.uk/my-account or unsubscribe at the bottom of any non-essential emails you may receive from us.
You have the right to update and correct the personal information we hold about you. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data or object to continued processing where it is excessive or no longer required for the purpose for which it was collected. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to our Data Protection Officer at the email address below and, if your complaint is not resolved, to the Information Commissioner www.ico.gov.uk.
6. Contact us
The Chartered Management Institute is registered on the Information Commissioner’s register of data controllers, number Z5751624.
You can contact us by writing to The Chartered Management Institute, Management House, Cottingham Road, Corby, NN17 1TT or by phoning our switchboard on +44 (0)1536 207360
Contact our Data Protection Officer at firstname.lastname@example.org.
We will update this policy from time to time to reflect changes in our business.