Location: Home-based with the option to work from either our London or Corby office if preferred Reports to: EPA Support Manager Salary: £22,840 plus excellent benefits Closing Date: 27th June 2024 Please note, this role is a fixed-term contract until September 2025 About the role: We have an exciting vacancy for a keen and organised person to join our End-Point Assessment team and support our organisational objects through providing administrative support to our partners and colleagues. Responsibilities: To deliver customer service excellence through the administration of End Point Assessment (EPA) activities to CMI Partners, their Apprentices and their Employers and internal staff. To include – Monitoring and action incoming queries through a dedicated inbox and phone line Processing invoices for EPA postponement and cancellations Google meet test calls with Apprentices EPA Gateway checks and support to Partners Claiming of Apprenticeship certificates and dealing with queries Providing support to Partners and Apprentices on access to our EPA database Providing support to the EPA Planning team on bookings including invite acceptance and some related tasks with Independent Apprenticeship Assessors Ensuring that all access to Apprentice work prior to LAD is available as required Clear, timely and accurate communications with all parties to aid flow of the process. To work proactively with the EPA Planning Officer to gather appropriate data to enable accurate forecasting and demand planning around EPA About you: We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience. We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do. You should be a strong communicator, able to liaise effectively with internal and external stakeholders at all levels You will be highly organised with a keen eye for detail Experience of working with data, administration and external customers would be an advantage Why CMI: Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees: Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform Inclusion at our core – Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice Rewards and Recognition scheme – cash prizes awarded to employees throughout the year Socials – with an active social team, we have a book club, baking club, Pilates classes and regular team outings Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months About us: The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way. We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.
