Location: Flexible between home, Corby and London Reports to: Member Engagement Manager Salary: £39,640 plus excellent benefits Closing Date: 4th December 2023 *Please note, this role is being offered on an 18 month fixed-term contract* About the role: The Membership Journey Manager has overall responsibility for the creation, innovative development and ongoing monitoring of CMI’s key member and learner journeys, with the purpose of increasing engagement with CMI’s resources and within the member/learner community itself. Responsibilities: Fully understand CMI member and learner segments and how to best communicate key CMI messages. Utilising a variety of channels (e.g. social media, email, SMS, postal, events, third parties etc.) maximise engagement opportunities. Generate regular member insights, driven by engagement data, to identify ways to maintain the concurrency and ultimately improve the member and learner experience via Focus groups, Surveys and Analysis of member engagement data Spearhead innovative new approaches to optimising the CMI member and learner experience Conduct regular ‘safe to fail’ experiments to identify what works and learn from what does not Benchmark against other professional bodies and learn from best practice Identify and leverage influencers that will increase recruitment, engagement, conversion and retention (e.g. tutors, employers, education providers, student societies, third parties etc.) About you: We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience. We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do. Experience in working with membership groups or with key stakeholders, and can demonstrate how you have made a positive impact on their experiences. Someone who can build their external networks to be able to share best practice and gain sector insight. Able to put themselves in the shoes of our membership community and use data and insight to understand their different wants and needs. Good time management skills Strong collaboration skills, having the ability to build strong relationships and work collaboratively with internal and external stakeholders is essential Why CMI: Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees: Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform Inclusion at our core – Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice Rewards and Recognition scheme – cash prizes awarded to employees throughout the year Socials – with an active social team, we have a book club, baking club, Pilates classes and regular team outings Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months About us: The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way. We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.
