Article: How to build a great working relationship Monday 24 June 2019 Share Share to LinkedIn Share to Facebook Share via email Upskill yourself to create positive and productive relationships at work Essential learnings: Assess your place and theirs Listen and understand them Find common ground Organisations rely on teams because they boost morale, performance and completion of projects. Competent managers should be able to build internal and external networks; motivate stakeholders; support group working and commit to diversity and inclusion. How does this work in practice? “Having effective relationships at work helps both the spread of knowledge and the ability to share information and ask for help,” explains David McLaughlin CMgr – EPA training and development manager. “Being able to gain advice from a colleague or mentor is a great way to develop and become more productive as a result. It’s that old lesson about ‘working smarter not harder’. Working with others makes that a possibility.” KNOW YOUR PLACE To build a great working relationship, David recommends starting by recognising your role within an organisation. “You need to understand why a relationship exists,” he says. “Is it built around a joint aim – for example, to increase sales or improve performance?” As part of this, consider any differences in seniority between you and your colleagues: your communication style might need to change for different audiences. Managers must be able to influence others up and down the organisational hierarchy. MAKE SURE YOU LISTEN The most important skill in building a relationship is listening. To influence others, you must understand them and be able to manage challenging situations where there might be conflict. “Trying to see where another person is coming from and trying to find joint ground will help,” says David. To do this he recommends practice. “Practice listening skills with friends and family outside of work. Practice empathy and being interested in other people.” In a work situation, “regular meetings should include listening as well as telling. Listen to what your team tells you and if an idea won’t work, tell them why. Ask for and listen to feedback in a way that’s meaningful for both you and them.” FOLLOW THE CODE Finally, a professional code of conduct underpins all aspects of personal effectiveness. “Set standards and demonstrate them yourself,” says David. “This makes it easy for others to follow you and helps in building and maintaining effective teams.” The CMI can help you commit to continuing professional development (CPD) and access your CPD log in Management Direct. If you’re a CMI member you can access support to build those all important relationships at work by logging onto CMI’s Career Development Centre Not yet a member? Access thousands of resources by joining now Image: Shutterstock Like this article? Why not share it. Share to LinkedIn Share to Facebook Share via email Topic: “You need the right mix of challenge and empathy” Isaac Kalungi CMgr MCMI was the first Chartered Manager in Uganda Read article Article Topic: Highlights – 10 September Difficult choices and hard conversations – plus the positive impact of CMI’s leadership courses around the world Read article Article Topic: Personal Development How studying for a CMI Level 3 Diploma helped Amy Matthews lead with confidence Operations team manager Amy Matthews shares how a Level 3 qualification gave her new leadership perspectives Read article Article Topic: Workplace Culture The human edge: why soft skills matter more than ever As technology transforms work, technical know-how is only half the story Read article Article Article Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news. Members See More CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits Join The Community CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.