Advice: Negotiation: 5 things managers can learn from hostage negotiators Written by Annie Makoff-Clark Wednesday 20 July 2022 Share Share to LinkedIn Share to Facebook Share via email Hostage negotiator Sue Williams explains which of her particular set of skills are most applicable to leadership – whether negotiating a pay rise or a business deal Sue Williams QPM, international hostage negotiator and former head of the Hostage Crisis Negotiation Unit at Scotland Yard, has worked closely with the British Government for many years, advising and consulting on the safe return of British hostages from hot spot areas such as Iraq, Afghanistan, Northern Nigeria and Somalia. She now works with humanitarian Non-Governmental Organisations (NGOs), where she deals regularly with high-stake hostage negotiations. But she also teaches managers her particular set of skills. “Many of our skills and techniques as negotiators transfer really well into a business environment without a doubt,” explains Sue. “It’s about knowing how to navigate high-pressure situations and staying focused on your main objective.” So, what techniques and lessons can managers take from hostage negotiators? Keep reading to learn which techniques managers can learn from hostage negotiators Login or register below for Free Instant Access Login If you are already registered as a CMI Friend, Subscriber or Member, just login to view this article. Confirm your registration Login below to confirm your details and access this article. Sign in with email Email remember me remember Forget? Please confirm that you want to switch off the "Sign in with email" remember me feature. Yes No Register for Free Access Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox. You have successfully registered As a CMI Friend, you now have access to whole range of CMI Friendship benefits. Please login to the left to confirm your registration and access the article. Advice Looking for advice and guidance? Whether you are looking for topical tips or information, you can find the latest advice and guidance from the CMI team here. Members See More CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits Join The Community CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.
