Conflict Management: Turn Problems Into Creative Sparks

Conflict management is a key part of every manager’s armoury, but it is all too easy to concentrate on the wrong aspect of this prickly subject.

In an article for Economia, Patrick Dunne CMgr CCMI, who is the former Chair of CMI’s Board of Companions, recently wrote that sometimes it is a manager’s internal conflict that can be the hardest to resolve.

“It may be natural to focus on managing conflict with others. However, when dealing with tough choices, sometimes the trickiest conflict to manage is the one within yourself,” he said. “For example, the age-old dilemma for those in the finance function: “Should I challenge this or keep quiet?”