Location: Hybrid working between home and our Corby office
Reports to: Head of End-Point Assessment
Salary: £32,000
Closing Date: 25.03.2022
Join CMI in 2022 and celebrate 75 years of Better Managers!
About the role:
This role is at the heart of our end-point assessment operations, ensuring our processes and systems are optimised and delivering the user experience, effectiveness, compliance and continual improvement we seek in everything we do.
Working across CMI including with tech colleagues, you will manage our assessment system and subsequent supplier relationship and in turn be responsible for data completeness, integrity and insight.
Responsibilities:
- Help redesign and manage effective, efficient, robust and compliant EPA operational processes
- Manage our EPA business systems including user testing, to ensure seamless delivery.
- Supervise, manage and maintain apprentice data completeness and integrity and insight.
- Collaborate with key CMI departments to ensure that end to end customer journeys, internal systems and processes are optimised.
- Work on projects to ensure end point assessment compliance, customer experience, effectiveness and efficiency including introducing new products
- Improve the performance of CMI by supporting End Point Assessment in reviewing and implementing improved working practices and processes.
About you:
We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI family. We actively invite applications from diverse cultures and experience.
- We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
- Demonstrable experience of working with operational systems and using these to enhance customer experience (within the boundaries of regulation if possible too)
- You will have excellent proven data management skills, be delivery focused and able to work at pace
- You will be highly self-motivated with excellent organisational and planning skills with an agile and flexible approach.
- Strong collaboration skills, having the ability to build strong relationships and work collaboratively with internal and external stakeholders.
Why CMI:
Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times top 100 employer, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:
- Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
- 24 ½ days’ holiday + 8 days’ Bank Holiday – with annual leave days increasing with length of service and the opportunity to buy and sell holiday
- Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
- CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
- Rewards and Recognition scheme – cash prizes awarded to employees throughout the year
- Socials – with an active social team, we have a book club, yoga classes and regular team outings
- Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months
About us:
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
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We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.