Location: Home-based (Malaysia)

Reports to: Senior Quality Manager

Salary: 193017 Ringgit (c.£34k)

Closing Date: 4th February 2022

Join CMI in 2022 and celebrate 75 years of Better Managers!

About the role:

The main responsibilities of this role will be to support and quality assure a network of existing and new CMI registered and approved centres in their compliant delivery of qualifications and accredited programmes; advise CMI Relationship Managers on proposed offers; oversee initial mapping for the dual accreditation offer and supporting qualification direct delivery as well as quality assure CMI centres by conducting centre visits, overseeing moderation and working with CMI Engagement Managers to support centres in resolving quality issues. The role will also be responsible for all CMgr. assessment in the region following approval as a CMgr. Assessor.


  • Support CMI centres to comply with CMI’s Quality Assurance requirements
  • Ensure that the delivery and assessment of CMI centres is meeting regulators’ requirements
  • Ensure standardisation of the delivery and assessment of CMI qualifications
  • Assist and approve all new CMI centres, in accordance with CMI’s strategy and requirements
  • Engage with mapping, marking and moderation teams
  • Liaise with the Chartered Manager Assessment team in the UK
  • Support the Senior Quality Manager to develop and implement an effective compliance and quality assurance strategy for international operations in APAC. MENA and Australasia, ultimately taking on the quality management responsibility for this in a full time post.

About you:

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI family. We actively invite applications from diverse cultures and experience.

  • We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
  • Master’s Degree or CMI Level 7 or comparable qualification in Management & Leadership
  • External Verifier/Quality Assurance qualification or equivalent
  • CMgr. status
  • Bi-lingual – English and Malay/Mandarin/Tamil
  • Experience in quality monitoring and control
  • Experience of qualifications audit and/or a compliance role
  • Clear communicator – written and spoken English
  • In-depth understanding of the role of an Awarding Body
  • IT skills – proficient in all Microsoft applications/ Google environments
  • Has access to good Internet infrastructure and data package to allow remote working
  • Experience of working within an education, training, development and/or assessment environment, preferably HE/FE
  • Experience of creating and maintaining high quality customer relationships – internal and external
  • Calm and unflustered
  • Ability to work to tight deadlines and high standards
  • Ability to attend meetings in country, virtually and overseas where required to do so
  • Able to work away from home or overnight and attend evening events as required by the role from time to time
  • Enthusiastic and passionate about education and maintaining the standard of qualifications delivered globally

Why CMI:

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times top 100 employer, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.

It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

  • Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
  • Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
  • CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
  • Rewards and Recognition scheme – cash prizes awarded to employees throughout the year

About us:

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

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We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.