The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We work with business and education providing qualifications, apprenticeships and training that is benchmarked against this Standard to inspire people to unleash their potential and become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

We currently have over 100,000 people globally training to be better leaders across our partnership network.

Together with training CMI’s thought leadership, research, events and online resources provide practical insight about critical issues for its 150,000 plus members and any professional looking to improve their results; create diverse high-performing teams and nurture the next generation of managers and leaders.


Location: Corby or London with Hybrid working available

Reports to: Partner Services Manager

Salary: £18,000 plus excellent benefits

Closing Date: 28th January 2022

About the role:

To work with Partners from the point of approval to assist with their administration in association with their partnership with CMI and their associated learners in line with agreed service levels.

  1. Complete Partner administration to include updating of CRM records, withdrawals, staff systems access when required.
  2. Provide CMI systems support to all Partner staff as needed
  3. Manage correspondence and invoicing relating to processes, including annual centre fee and VAT exemptions where required.
  4. Complete all learner administration to include registrations, re-registrations, transfers, general administration, withdrawals and payments when appropriate.
  5. Generate, check and prepare certificate data, credit certificates, certificate lists and letters (where appropriate).
  6. Ensure that all data processing activities undertaken conform to the regulatory requirements and work with key stakeholders to improve and enhance systems and compliance.
  7. Be a single point of contact for Partners queries and signpost queries across CMI as needed

About you:

  • Some customer service or administration experience would be an advantage
  • Having attention to detail, accuracy and being a methodical thinker is fundamental
  • Comfortable and adaptable to juggle several priorities at the same time
  • You always deliver work to agreed deadlines
  • You enjoy having a high standard of proven administrative skills and have the ability to develop new processes
  • Someone who will live CMI’s values, professional, passionate, progressive and practical
  • A can-do attitude
  • Calm and able to cope with changing priorities
  • Confident to ask questions – over the phone, email or face to face (as necessary)
  • Good time management skills
  • Strong collaboration skills, having the ability to build strong relationships and work collaboratively with internal and external stakeholders is essential

About us:

Working at CMI not only means joining a dynamic and ambitious organisation, it also means collaborating and sharing a passion for what we do. We know the importance of fresh ideas and encourage new perspectives.

We are a not for profit, Sunday Times top 100 employer offering an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. Some of our competitive benefits include 32 1/2 days’ holiday, flexible approach to working, CMI membership, healthcare cash plan and stakeholder pension scheme to name a few! Our Platinum Accreditation with Investors in People, awarded in 2020, shows just how passionate we are about creating a supportive and inclusive space for everyone in the CMI family.

Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your application, you are agreeing for your data to be used this way.

We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.