Operational/Departmental Manager (Level 5) (HTQ)

610/1289/0 - registration status go live 1st September 2024

Higher Technical Qualifications (HTQs) are level 4 or 5 qualifications that have been quality marked by IfATE to indicate their alignment to employer-led occupational standards. New or existing level 4 or 5 qualifications submitted to IfATE’s approvals process will receive a quality-mark if the qualification satisfies IfATE's approvals criteria. HTQs align to approved occupational standards and allow learners to enter their chosen profession or progress onto higher education.

CMI's Level 5 Diploma in Operational Management has been approved by IfATE for delivery as a Higher Technical Qualification. It has been designed for practising middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner. The primary role of a practising or aspiring manager and leader is to lead and manage individuals and teams to deliver the aims and objectives in line with the organisational strategy.

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Qualification Title Diploma
CMI Code 5D43
Qualification Number (QN) 610/1289/0
Guided Learning Hours (GLH) 126
Total Qualification Time (TQT) 410
Credits 41
Accreditation status - go live 1st September 2024

Typical Units and Assessment

Our qualifications are broken down into units and relevant topics aligned to the level and qualification. The units for the Level 5 Operational Management qualification are:

  • Developing, Managing and Leading Teams
  • Stakeholder Relationships
  • Managing a Project
  • Managing Change
  • Operational Planning
  • Personal & Professional Development

Qualification Benefits


  • Develop the skills needed to lead and manage individuals and teams
  • Provides a broader knowledge of skills to help you be more effective in specific management areas


  • Deliver aims and objectives in line with wider organisational strategy
  • Gives you a fully comprehensive bank of the skills and knowledge required to be a manager as part of an organisation
  • Focus on the areas that are most appropriate to your role and organisation

Chartered Manager

Do you strive for excellence? Do you deliver positive results for your business? Can you track the link between the two? As a Chartered Manager you'll join in a community of high performing professional managers who are self-aware and skills focused, delivering real value for their business.

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Supporting Resources

Completing a CMI qualification offers you more than just academic standing, alongside your qualification you have access to CMI Membership and Support for the duration of your study. This includes access to digital learning resources through ManagementDirect, our Careers Development Centre (CDC) and much more. We’ve pulled together all the key additional learning resources together for your studies.

Ready to start learning? Find an Approved CMI Centre near you today.

Partners and Centres

CMI is here to help your business grow, together increasing the number and standard of professionally qualified managers.

As the only Chartered Awarding Organisation of Management and Leadership qualifications, we offer you a respected and recognised brand, with a portfolio of high quality, internationally recognised, research-led, future-ready qualifications, programmes and endorsement.

As a CMI Centre or Training Provider, you have access to additional qualification resources to assist with the assessments of the qualifications for your Learners through MyCMI. Here, you'll be able to access assignment briefs, assessment booklets, and marking sheets among other important resources.

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