Suzie Henriques CMgr FCMI secured her first big promotion aged just 23, while working for a major retailer, where she would be managing a very experienced technical team.
Suzie’s remit was to bring about a sea-change in culture and attitude, creating an environment that was flexible and customer-focused. It was a time of strong sales and Suzie was determined to make her mark.
But some of the team started losing engagement. There was resistance and pushback from some team members towards the changes she was trying to implement.
Many people on the team only worked during the week. When Suzie tried to rebalance shift patterns and operations to meet customer needs over the weekends, it became an uphill battle. When there was a need to move people temporarily into other departments to make up for staff absences, her people would respond with a flat “no”. On one or two occasions, she even heard colleagues mutter about her under their breath.
“It got to the point where I was thinking, it shouldn’t feel this hard! Why is this so challenging?’”
Register for Free Access
Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox.
You have successfully registered
As a CMI Friend, you now have access to whole range of CMI Friendship benefits.
Please login to the left to confirm your registration and access the article.
Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news.
Members See More
CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits
Join The Community
CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.