Article: “Managing a diverse group, I needed structure, strategy and confidence” Written by Hazel Davis Thursday 12 February 2026 Share Share to LinkedIn Share to Facebook Share via email Niki Cameron CMgr FCMI, our Chartered Manager of the Week, describes how she honed her management and leadership style “Like most people in market research, I fell into the industry and never left,” laughs Niki Cameron CMgr FCMI. Some 20 years later, her career is still going strong. Niki is head of UK sales (Profiles Division) at marketing data and analytics company Kantar. While her team predominantly comprises sales professionals, she also manages operational specialists, describing the group as “a broad mix of skills, backgrounds and personalities”. A baptism of fire Niki has been at Kantar for 20 years, having joined as a graduate project manager straight from a management science degree at Lancaster. Market research, she says, is a close‑knit, friendly sector where everyone seems to know each other: “I’ve always found it a good place to be.” Her degree had a strong focus on manufacturing efficiencies, logistics and change management. She believes that this made project management a natural first step. “I really enjoyed that,” she says, “both because of my degree background and because I like making things more efficient and effective.” However, around 14 years ago, Niki moved into a fully commercial role in another part of the organisation. From there she worked her way up – first managing a couple of people, then a team of five and then progressively larger teams. For the last few years, she’s been leading the sales team. Niki’s sales director role was something of a baptism of fire, however. Are you a Chartered Manager with a story to tell? We’re always on the lookout for inspiring stories from our community of Chartered Managers. You could feature in an article on our website and in our member newsletter. Contact us “I actually took it over right as Covid hit, so I was managing the shift to a remote‑first mentality almost from day one,” she says. “I then later led the transition back towards more time in the office. That period was challenging, but it taught me a lot about flexibility and trust.” In that time, the team has evolved significantly. “Historically, we were very much, ‘Here’s the data, thank you and goodbye,’” Niki says. “We made a conscious decision to introduce a dedicated consultancy function so we could help clients interpret and apply the data.” This, she says, has been a game‑changer, adding huge value for clients. However, it has changed her management priorities. “It meant I was suddenly managing researchers as well as commercial people. The mindset and working style are different, even though both are brilliant in their own way.” Keep reading – more from Niki Login or register below for Free Instant Access Login If you are already registered as a CMI Friend, Subscriber or Member, just login to view this article. Confirm your registration Login below to confirm your details and access this article. Log in Register for Free Access Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox. Article Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news. Members See More CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits Join The Community CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.