Code of Conduct and Terms and Conditions

CMI’s Code of Conduct and Membership Terms and Conditions play a key role in the professionalism demonstrated by our members.

Code of Conduct

CMI strongly believes that in order to enhance confidence and trust in the management profession, members must commit to achieving the highest standards of professional conduct.

The Code of Conduct outlines the standard of conduct expected of all CMI members, regardless of membership level, category or status.

Membership Terms and Conditions

These terms and conditions outline how CMI will deliver your membership services. All members agree to abide by these terms and conditions upon joining CMI.

The security of your personal data is of paramount importance to CMI, you can view the full details of how we handle your data in our privacy policy.

CMI is a registered charity no 1091035 and incorporated by the Royal Charter, whose registered office is 77 Kingsway, London, WC2B 6SR. The CMI is governed by its Royal Charter, Byelaws and Regulations.

The CMI is the pre-eminent professional body for management in the UK. Individual managers gain membership of the CMI through their level of professional management qualification and/or practical experience.

Membership of the CMI will provide you with membership at Student, Affiliate, Associate, Member or Fellow level.  Companions of the Institute join by invitation only.

As a CMI member you will receive a wide range of benefits.

A typical membership package may include:

  1. -  Copies of Professional Manager and other publications
  2. -  Full access to the CMI website
  3. - Membership of a local branch / Networking
  4. - The opportunity to attend events nationwide
  5. - Access to a variety of advice on management issues
  6. - The opportunity to access a large library of management books and journals, and extensive on line information resources.
  7. - Membership packages may vary according to the grade of membership held.

We reserve the right to change the benefits that apply to CMI membership at any time and without prior notice.

Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of CMI does not guarantee that the external provider will accept an application from a member for the provision of services.

Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

We reserve the right to change our external providers without prior notice and our decision on services provided is final.

When you click to submit your application on line, or you fax, post, telephone or e mail us with details of your application, you are making an offer to subscribe to the CMI which, if accepted by us, will result in a legally binding contract.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer any of your rights and obligations under these terms and conditions to another person.

Online Application

For online applications you will either have sight of a confirmation page or receive an email.  If you have supplied your email address, acknowledgement that your application has been received and is being processed does not yet mean that the contract between us is formed.  A legally binding contract is formed on the date we send your welcome pack.  This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.

Written or Verbal Application

For applications made verbally or via a written application form or email; the contract between us will be formed when we send your welcome pack.  This will be sent out when all of your documents have been received and assessed, and membership grade is confirmed.

We offer a seven working days’ cooling off period for new members, effective from the day your application is accepted.

This will allow you to cancel your subscription without any penalty.  If you wish to cancel your new member subscription, you must notify us within these seven working days in writing, by letter, fax or e mail.

If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs.

By proceeding with this application you are confirming that, as a member of the Chartered Management Institute, you will be committed to the development of others and that you intend to develop your management skills and professionalism continuously.

You are also agreeing to abide by the CMI’s Code of Practice for Professional Managers.

All Institute members sign up to this Code on joining, and reaffirm their commitment on an annual basis.  Failure to adhere to the code, resulting in a formal complaint made against you, may result in a disciplinary procedure being implemented.

We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of direct debit payments.  If you have been convicted of a criminal offence which is not yet spent, or have a prosecution pending, this must be declared.  A declaration must also be made of insolvency or undischarged bankruptcy.  Please note: this information will be treated in the strictest confidence and will only be taken into account if relevant.  Spent convictions under the Rehabilitation of Offenders Act need not be disclosed.

If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal.

Grades and upgrades are granted by our assessment team.  We reserve the right to downgrade an application if following initial application it transpires the evidence we have received does not meet the assessment criteria. You have the right of appeal against the grade offer if you believe it to be unjust as not reflecting the level of your management experience.  A review will be undertaken, with the decision of the assessment team then being final.

We will deliver all magazines to the address you notify to us when you have made a successful application to become a member of CMI.

You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address or have failed to notify us of an address change.

We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund your membership fee if they are returned to us.

We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:

Where the issuer of your payment card refuses to authorise payment for your CMI Membership to us.

Where such delay or failure is due to circumstances beyond our control (see Force Majeure below).

Neither party shall be liable to the other for any delay or non performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.

In which case, we will deliver as soon as is reasonably possible.

Your CMI Membership is a rolling agreement which will automatically renew upon the anniversary of your application. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your Direct Debit payment.

Any payment arrangements that have been made by Direct Debit will automatically continue, unless you notify your bank/building society that you wish to cancel it.

If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application.  This notice should be provided directly to us, in writing by letter, fax or e mail.

No refunds will be provided unless the notice requirements are complied with.

Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund, if notice has not been given.

Fees displayed on the application section of the website will prevail at all times in relation to orders placed on-line.

Fees displayed on an application form, or quoted by a CMI representative, will prevail in relation to membership subscriptions placed verbally or by post.

You may make a one-off payment for a one year membership subscription, new or renewal, by cheque, credit/debit card or an annual/quarterly direct debit payment.

We reserve the right to increase the price of the membership subscription on an annual basis.  You will be informed of any fee increase within your renewal letter.  If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.

Fees are for individual membership only.

If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details.

When you offer to subscribe to CMI either on-line, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

Payment by direct debit is the simplest and the most convenient way to pay your CMI subscription.  If you pay by quarterly instalments it will also help spread the cost.

If you have an annual direct debit agreement then payment is automatic through your bank or building society, beginning on the payment date shown on your renewal notice.  If you are just setting up your first direct debit, then first annual payment, or first payment on quarterly schedule, will be taken from your account on the first working day of the month after it is returned to us, providing that it is returned ten working days before the month end.

If the direct debit mandate is provided later than ten working days before the month end, then the payment will not be taken until the following calendar month.

Our liability to you will not extend to any membership related benefits, goods or services provided by an external provider.  We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.

Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues.

Every effort is made to ensure the accuracy of Professional Manager Magazine, and any other journals; however, neither we nor the authors can accept liability for errors and omissions within the magazines.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

If you would like to borrow a book or pamphlet, you are responsible for the cost of returning them to us. It is recommended that books are returned by registered post or recorded delivery.  A return label will be included when the book or pamphlet is sent to you.

Books that are lost whilst on loan are the borrower’s responsibility and will be charged at replacement cost.

Replacement fees for lost books will only be waived on the production of a certificate of posting; books lost on the way to a member are the responsibility of the Institute. You must notify us if you fail to receive a requested book.

Diligence and care should be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible.

However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

The content of all Institute publications are the opinion of the author.

Members may be invited to events organised by us or our partners, to enable members to gain information and make the best use of networking opportunities.

Cancellations made 14 days or more before any chargeable event will be refunded in full.  Cancellations after that date will be charged in full, although substitute attendees can be made at any time.

Our National Conference is subject to separate terms and conditions.

Please check these at the time of booking.

We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.

Members may exit the contract without penalty if they do not accept any proposed variation.

All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer.  Prize draws are not open to employees of the CMI.

These terms and conditions are governed by English law.  You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions override any contrary terms or conditions published by us in relation to any membership subscription between you and us.

Use of our logo is not permitted unless you are an approved centre or partner of the CMI, and we have granted you express permission.

We will respond to any complaint or query received within three working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out.

If you have any queries, comments or complaints about your subscription please contact our customer services team:

Telephone: 01536 207307 (lines are open Mon-Fri 9am-5pm) (excluding public holidays and Institute winter holiday)


Fax: 01536 400388

Post: Management House, Cottingham Road, Corby, Northamptonshire, NN17 1TT

Complaints Procedure