Code of Conduct and Practice

The CMI Code is a real differentiator

It sets CMI and its members apart. It is what we stand for, as professional managers buying into and personifying the CMI vision. The Code refers to competence, professionalism, honesty and integrity and the duty to keep up-to-date with current good practice.

The Code is binding on all members. As such, it forms a critical ingredient of our value proposition. It also sends a clear message to organisations that, by employing CMI members or, in fact, applying the Code within the organisation itself, they gain immediate added value.

The Code is reviewed and approved by the Board of Trustees on a three yearly cycle.  The current Code, in place since October 2014, is viewable here.

Download the new Code of Conduct and Practice 

What if the Code is breached?

The External Affairs and Insight Committee has a remit to review, promote and raise awareness of the messages within the Code, both internally with the CMI and its membership, and also within the wider management and leadership arena. The Complaints and Investigations Committee is the body that leads on investigations against members in terms of a possible breach of the Code.

The CIC is supported by its Investigation Panel: members who are called upon – in accordance with our complaints handling and resolution process – to investigate a formal complaint that may be made against an individual member. CMI membership may be taken away by the Board of Trustees if a complaint, once investigated, shows an actual and significant breach of the Code. To see the complaints process, click here.

The CIC is currently seeking new recruits to the Investigation Panel.  Applicants must be members of the CMI or the IC, willing, and with the necessary skills, to assist the CIC in its investigation work.  We are seeking members across a range of background, sectors, functions, who have experience and expertise in complaints handling, tribunals, investigations etc.  The specific criteria being sought are:

  • member of the CMI/IC for at least 3 years
  • demonstration of the skills required to undertake investiations, whether through a formal qualification or practical experience
  • evidence of skiilsl in collecting and analysing evidence 
  • interviewing skills
  • report writing and communication skills
  • ability to devote the time required to investigate up to two cases per year.

Members of the Panel also meet 2 or 3 times a year with the CIC, to share experiences and talk about case load and issues arising.

In return, members will gain: networking and development opportunities; recognition as an 'honorary officer' of the CMI; access to an intranet of resources and training materials; invaluable additions to your CPD portfolio.

To express an interest in joining the Panel, or for further information on the Code, the work of the CIC and the Investigation Panel or the complaints handling procedures, contact Valerie Hamill, Institute Secretary on 020 7421 2707 or