Knowledge and Insights

Welcome to CMI’s knowledge and insights hub. Here you’ll find practical guidance and resources to help you with the challenges managers face on a daily basis.

The hub is also home to our cutting-edge research and policy work, keeping you at the forefront of the discussions happening in the management profession.

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2323 entries found
Topic: Difficult Conversations

A Professional Negotiator’s Guide to Resolving Conflict

Here’s some expert advice conflict resolution techniques, from some of the world’s best negotiators

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Topic: Difficult Conversations

How to Call Out Sexual Harassment

Sexual harassment should always be dealt with swiftly and decisively – here’s what to do in the event of an incident

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Topic: Difficult Conversations

The Exit Interview: Can, and Should, You Air Your Grievances?

When it comes to having an exit interview, how useful is it to unload your experiences?

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Topic: Difficult Conversations

Reporting discrimination at work: what crosses the line?

May have been in uncomfortable exchanges that leave you wondering if it’s discrimination or banter, when to inform manager.

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Topic: Personal Development

CMI’s guide to approaching your manager with a problem

It’s okay if you’re struggling with something at work – we’ve all been there – but when is it time to ask for help?

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Topic: Personal Development

Difficult conversations you’re likely to have in your first year at work

There will be some very difficult conversations early on in your career – here’s how to handle them.

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Topic: Personal Development

Five common difficult conversations and how to handle them

Managing conflict, resolving disputes, and handling difficult conversations are key management skills. How should you prepare

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Topic: Productivity

Management transformed: 19 leaders you need to know about

Getting rid of bosses, setting up self-managing teams, removing digital clatter, 19 leadership ideas shaping your future.

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Topic: Difficult Conversations

The most difficult conversation I’ve ever had

Difficult conversations are a part of management – three senior leaders share their worst.

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Topic: Difficult Conversations

Should I talk about my anxiety at work?

Managing and coping with anxiety at work is not easy but through open dialogue, may find overcoming obstacles become easier.

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Topic: Productivity

This changes everything

The secret to effective change is to stop believing you know where you’re headed.

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Topic: Personal Development

How You Can Make CPD Work for You

CPD might seem like a mysterious requirement, but it’s more straightforward than you think

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Influencing Management Practice

CMI’s mission is to increase the number and standard of professionally qualified managers. One way we deliver on this mission is to create industry-leading insights and resources, and make them accessible to the widest possible audience.

Within the knowledge and insights hub you’ll find resources which provide immediate guidance on the issues managers face everyday, and insights from inspiring leaders innovating in every sector and industry.

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Our research is helping managers understand what they can do to improve performance and productivity.

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Learn about how CMI represents the views of UK managers and leaders at every level of national policy-making.