Emotional intelligence and empathy in the workplace: a deep diveWednesday 03 May 2023
EQ, emotional intelligence, is a particularly useful element in a manager’s toolbox. The essence of emotional intelligence is your capacity to recognise the emotional state that you or another person is in, and then manage the emotions appropriately.
Why is it so important for managers?
Psychological research shows that managers with greater levels of emotional sensitivity are more successful:
- They perform better and have better conflict resolution skills.
- With their enhanced interpersonal and communication skills, they build stronger long-term relationships, both within their own teams and with external clients/customers.
- They manage stress better and have healthier staff.
- Emotional intelligence is also important for resilience and making logical, ethical decisions.
Emotional intelligence is the habitual practice of using emotional information from ourselves or from other people, integrating this with our thinking, using these to inform our decision making to help us get what we want from the immediate situation and from life in generalTim Sparrow and Amanda Knight, Centre for Applied Emotional Intelligence
Register for Free Access
Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox.
You have successfully registered
As a CMI Friend, you now have access to whole range of CMI Friendship benefits.
Please login to the left to confirm your registration and access the article.
Looking for advice and guidance? Whether you are looking for topical tips or information, you can find the latest advice and guidance from the CMI team here.
Members See More
CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits
Join The Community
CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.