Even before the Coronavirus pandemic, the world of work faced major disruption created by the acceleration of digitalisation and technologies such as artificial intelligence (AI), robotics and the Internet of Things. The World Economic Forum (WEF) executive chairman Klaus Schwab called these changes and challenges ‘The Fourth Industrial Revolution’.
These changes make this a good time to re-evaluate what key soft skills will be important in the future world of work. We analysed predicted future work trends and recurring themes from a wide range of sources, including the WEF Future of Jobs report. These all suggest that automation and globalisation is likely to drive a significant shift in jobs and skill requirements, creating new demands on people and organisations. Evidence so far suggests COVID-19 is likely to have accelerated these changes.
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