Press release:


Wednesday 10 January 2018

CMI survey reveals nearly two thirds of managers have received no training on managing diversity and inclusion in last 12 months

A CMI survey of nearly 950 managers based in the UK showed that nearly two thirds of managers (61%) have either never received training on managing diversity and inclusion in the workplace or have received no training in the last 12 months.

The survey also found:

  • only half (52%) of junior managers are very confident in challenging discriminatory language in the workplace, compared to three quarters (76%) of directors
  • just over half (54%) of black, asian and minority ethnic (BAME) managers think mentoring and sponsorship is important to a great extent, compared to around a third (36%) of white managers
  • half (50%) of BAME managers were anticipating a promotion in 2019, compared to just over a third (38%) of white managers.

CMI’s CEO Ann Francke said the survey results highlight the critical role of line managers in delivering diversity and inclusion.

Line managers play a pivotal role in changing behaviours and creating a balanced workplace. They need to be equipped and empowered to call out bias and deliver diversity and inclusion.

There is clearly no lack of ambition amongst BAME workers, with half (50%) of BAME managers expecting to apply for promotion in 2019. Yet BAME men and women are still under-represented in senior management and leadership roles. If we are to build the pipeline of BAME talent then we need to enable line managers so that they champion, not block, change.

The fact that around 1 in 4 managers have never received training on how to manage diversity and inclusion is shocking. This is why CMI is calling on Government to require all organisations covered by the proposed new ethnicity pay reporting requirements to publish action plans setting out how line managers will be developed and supported to deliver diversity. Without progress on the realities of line management behaviours, the rhetoric of Ministers and policy-makers on closing the ethnicity pay gap falls flat.

Ann Francke, CEO of the Chartered Management Institute

CMI has previously published extensive research on improving diversity and inclusion in the workplace, which highlights the importance of building line management capability. CMI provides a range of training to help employers achieve this by turning “accidental managers” into competent and confident leaders. This includes accreditation of employers’ own diversity and inclusion programmes.

The CMI’s Managers Voice survey involved nearly 950 UK based CMI members, of whom 76% are in full-time paid employment (12% are self-employed; 41% are middle managers or junior managers, 38% are senior managers or directors, and 7% are CEOs).

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Notes to editors

The Manager's Voice is a survey undertaken by CMI of their practising members. Fieldwork was undertaken between 6th November and 4th December 2018 and 940 UK-based members responded.

The Chartered Management Institute (CMI) works with business and education to inspire people to unleash their potential and become skilled, confident and successful managers and leaders.

With a wealth of practical qualifications, events and networking opportunities on offer throughout the UK and Asia-Pacific, the CMI helps people boost their career prospects and connect them with other ambitious professionals in any industry and sector. In fact, the CMI has more than 50,000 people training to be better managers right now.

Backed by a unique Royal Charter, the CMI is the only organisation allowed to award Chartered Manager status - the ultimate management accolade.

CMI’s thought leadership, research and online resources provide practical insight on critical issues for its 100,000 plus members and anyone looking to improve their skills, nurture high-performing teams and help pave the way for the next generation of managers and leaders.

About CMI

The Chartered Management Institute (CMI) is the only chartered professional body for management and leaderships, dedicated to improving managers' skills and growing the number of qualified managers.

Our professional management qualifications span GCSE to PhD equivalents, including the unique Chartered Manager award, which increases earning potential and improves workplace performance. We have been registered as an apprentice assessment organisation by the Skills Funding Agency.

CMI has led the way in developing a suite of trailblazing management apprenticeships with a 40-strong group of employers. These start from Level 3 (team leader) and Level 5 (operations manager) through to Chartered Manager Degree Apprenticeship. The Senior Leader Master's Degree Apprenticeship gives employers the option to upskill up to executive and C-suite level. CMI is a Skills Funding Agency-registered apprentice assessment organisation.

We provide employers and individual managers with access to the latest management thinking and with practical online support that helps them to embrace change, create high-performing teams and keep ahead of the curve.

With a member community of more than 157,000 managers and leaders, we promote high standards of ethical practice through our Professional Code of Conduct, and help managers to build their expertise through online networks, regional events and mentoring opportunities.