Videos and Webinars: Making Decisions Based on Customer Insight Wednesday 20 January 2021 Share Share to LinkedIn Share to Facebook Share via email Over the last 45 years marketing and market research techniques have been developed to monitor brand success and customer satisfaction. The quality of communications have been improved drastically by Customer Insight - the comparison between management performance data, external market analysis and customer satisfaction surveys.Marketing is all about understanding customer engagement and behaviour, so in this talk we will discover how decisions and propositions have been improved as a result of analysing Customer Insight. In this digital event... Hear from Robin Birn, renowned author of several books on Market Research and Customer Insight. Discover how decisions and propositions have been improved as a result of analysing Customer Insight. Like this article? Why not share it. Share to LinkedIn Share to Facebook Share via email Looking for more information on this topic? Related Videos and Event Recordings 11 entries found Topic: Flexibility Building Resilience in a Changing World Join us for tips and techniques for building personal resilience in an ever-evolving world. Read article Videos and Webinars1y+ Topic: Flexibility Agility in an Era of Uncertainty and Disruption Find out how organisations and individuals can embrace agility to help them navigate these more uncertain times. Read article Videos and Webinars1y+ Topic: Flexibility Managing Change Learn about the change management process and ways to meet the challenge of leading people in turbulent times. Read article Videos and Webinars1y+ Topic: Flexibility Future Leadership: In the fourth Industrial Revolution we look at factors shaping the future workforce and discuss the culture that leadership must create in order to compete. Read article Videos and Webinars1y+ View more Related Articles 110 entries found Topic: Productivity How to create an inclusive environment where everyone can thrive Liv Blaney and Sam Pringle explore Deloitte’s inclusive leadership model Read article Article16d Topic: Productivity How to make in-office days count Hybrid working can have drawbacks. Here’s how to bring the intention back Read article Article17d Topic: Personal Development How can you build a stable pipeline when you don’t have a sales team? Without a sales team, the pipeline is not built through pitching. It’s built through consistency, trust and visibility Read article Article18d Topic: Productivity Why remote work can make good companies feel worse than they are How problem-focused meetings, cognitive bias and remote routines are quietly reshaping employee perception Read article Article2m View more Upcoming Events The Service Delivery Roadmap: Retention, Referrals & Growth The Service Delivery Roadmap - How to Turn Client Progress into Retention, Referrals and Growth 14th Jul 2026 - Online Mastering Cross-Border Scalability and Regional Design We will explore how to build cross-border systems robust to scale, flexible enough to thrive in the world’s most diverse economic landscape. 29th Jul 2026 - Online View a list of all our events
