Article: Opinion: Why This Book on Psychological Safety is the Most Important Book I’ve Read This Year Written by Guest blogger Ian Muir CCMI Tuesday 19 March 2019 Share Share to LinkedIn Share to Facebook Share via email Psychological Safety Creates Successful Workplaces. Here’s Why One Manager Says You Need to Read All About It I am convinced that managers need to prioritise creating a culture of psychological safety at work. In The Fearless Organization author Amy Edmondson – a professor at Harvard Business School – shows how creating psychological safety in the workplace enables learning, innovation and growth that drives outstanding business results. The alternative can be pretty toxic. How to Recognise a Psychologically Safe Culture In a fearless organisation people act responsibly, courageously and know they can fail. They are not scared to speak up. They are willing to take the risk of candour and ‘tell it how it is’. They fear holding back their full participation more than they fear sharing a potentially sensitive, threatening or wrong idea. This is because fearless organisations minimise interpersonal fear and maximise organisational performance. The Consequence of Low Psychological Safety To understand why psychological safety is so important, let’s take two examples. A newly qualified nurse is doing the rounds with a senior doctor. She is on the cusp of recommending a new drug to help a premature baby’s lungs develop. Hesitating for a split second because a colleague had been criticised by the doctor, she remains silent. The doctor spins on his heels – already walking to the next incubator. Had he asked: “What’s on your mind?”, a life-saving action could have taken place. In another context, management put pressure on an engineering team in a culture that only listened to good news. As a result, the engineers don’t speak up enough and were railroaded into agreeing to launch. But they know that frost damage to the fragile “O” rings could be dangerous. Sadly, management said: “we’re Go for launch.” The ‘O’ rings failed, the boosters blew up and the entire crew of the space shuttle perished. Amy Edmondson gives dozens of examples of good and bad working cultures from more than twenty years of research. She then explains how to create a fearless organisation in your own workplace. To do so, managers need to learn how to invite participation from staff and how to respond positively. They must know what to say, and how to say it. The book concludes with a leadership self-assessment tool so you can track your own performance as a manager. I think all organisations can benefit from psychological safety. If employees communicate candidly and responsibly, that dramatically improves risk management, drives innovation and builds a powerfully constructive culture. Psychological safety addresses every CEO’s deepest worry: “Are people really telling me the truth about what’s going on?” Image: Shutterstock Ian Muir CCMI is the director of Keeldeep Associates Limited, a board advisory firm. The Fearless Organization by Amy Edmondson is published by Wiley Like this article? Why not share it. Share to LinkedIn Share to Facebook Share via email Topic: How independents can win against encroaching rivals Independent consultants must differentiate themselves from competition, such as positioning as trusted specialists Read article Article Topic: Empowering leadership through somatic trauma-informed coaching: my CMI journey Caron Sanders-Crook FCMI shares how studying for a CMI Level 7 Diploma deepened her approach to compassionate leadership Read article Article Topic: “Leadership needs to be held to professional standards” Dr Ayham Ammora FCMI is running for the role of chancellor at the University of Cambridge Read article Article Topic: “You need a bit of edge”: five leadership lessons from BT’s group chief executive Allison Kirkby, group chief executive of BT, shares a tale of hard work, setbacks and pushing beyond her comfort zone… Read article Article Article Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news. Members See More CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits Join The Community CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.