Organisations’ first task of the 21st century was to become “more digital” – integrating digital technologies into every aspect of their business. Now the challenge is to become “more intelligent”, as organisations seek to harness the power of emerging artificial intelligence (AI) and automation technologies.
Labour shortages and changes in consumer habits have forced organisations across industry sectors to embrace automation and autonomous systems. In a recent report by HSBC bank, 45% of businesses surveyed said technology was an important area of strategic focus, and a quarter planned to invest in AI and machine learning to boost efficiencies and tackle staffing and cost challenges.
There are some obvious sectors where AI and automation can have a significant impact, from manufacturing and transportation to healthcare. But these technologies can transform business functions in most organisations.
So where should you begin?
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