What causes conflict?
In a distributed, virtual team, your team members are working in different locations, sometimes even different time zones, speaking different languages, and coming from different cultures.
They don’t have the same personal rapport as in-office teams; they only collaborate using digital tools, and they might feel isolated and alone. All of this means you must take even more care to manage conflict when it arises. The most important step is to identify the cause of the conflict, so you can choose your role.
Broadly, there are five causes of conflict:
- Information – Something was missing, incomplete or ambiguous.
- Environment – Something in the environment leads to the conflict.
- Skills – People lack the appropriate skills for doing their work.
- Values – A clash of personal values leads to conflict.
- Identity – The participants' sense of identity puts them at odds with each other.
Let's take a look at each, and the techniques that work best for managing them.
Register for Free Access
Not yet a Member, Subscriber or Friend? Register as a CMI Friend for free, and get access to this and many other exclusive resources, as well as weekly updates straight to your inbox.
You have successfully registered
As a CMI Friend, you now have access to whole range of CMI Friendship benefits.
Please login to the left to confirm your registration and access the article.
Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news.
Members See More
CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits
Join The Community
CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.