How to address a drop in performance? – Advice from the Experts

Written by CMI Insights Wednesday 19 October 2022
An employee’s performance has declined as a result of a breakdown and it’s affecting team results and morale. We asked some experts for their advice
Two colleagues having a meeting

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Q: I have an employee (a manager themselves) who has come back to work after medical leave for a breakdown and is saying they’re coping, but in reality they aren’t – which is leaving others to pick up the slack. But apparently this isn’t new and has happened before my time, too. They’ve had a phased return and a stress risk assessment. It’s now affecting morale and objectives. Any advice would be useful!

Nicola Richardson Nicola Richardson, leadership and management mentor at The People Mentor Consultancy, answers: 

Another conversation needs carefully planning and holding. This is about working with the person to support them and getting them to open up.

Clearly this has been an issue before the breakdown so I’d want to know what had been discussed before the latest change, if possible. Also, as we don’t know what came out of the stress risk assessment, I would suggest revisiting this again before a further conversation by  carrying out a review with the person, purely concentrating on the risk assessment first.

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