Knowledge and Insights

Welcome to CMI’s knowledge and insights hub. Here you’ll find practical guidance and resources to help you with the challenges managers face on a daily basis.

The hub is also home to our cutting-edge research and policy work, keeping you at the forefront of the discussions happening in the management profession.

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2315 entries found
Topic: Difficult Conversations

How To Admit To Making A Mistake At Work

It’s never easy to put your hands up when things go wrong at work. From keeping level-headed to staying truthful, here’s how

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Topic: Difficult Conversations

How to manage difficult conversations in a toxic work environment

Have a sunny disposition. Ignore egregiously toxic behaviour. Know when to separate off the troublemakers.

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Topic: Productivity

Managing Conflict Up: How to Handle a Problem Manager

Five practical insights about leadership – the other way around

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Topic: Difficult Conversations

How to Avoid Making a Difficult Conversation Worse: Tips From a Professional Mediator

David Liddle, shares advice on de-escalating conflict and moving workplace issues from dysfunctional to functional

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Topic: Productivity

The 15 Dimensions of Corporate Culture

Can you measure an organisation’s culture? If culture is so important, why wouldn’t we want to quantify it?

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Topic: Difficult Conversations

A Professional Negotiator’s Guide to Resolving Conflict

Here’s some expert advice conflict resolution techniques, from some of the world’s best negotiators

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Topic: Difficult Conversations

How to Call Out Sexual Harassment

Sexual harassment should always be dealt with swiftly and decisively – here’s what to do in the event of an incident

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Topic: Difficult Conversations

The Exit Interview: Can, and Should, You Air Your Grievances?

When it comes to having an exit interview, how useful is it to unload your experiences?

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Topic: Difficult Conversations

Reporting discrimination at work: what crosses the line?

May have been in uncomfortable exchanges that leave you wondering if it’s discrimination or banter, when to inform manager.

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Topic: Personal Development

Difficult conversations you’re likely to have in your first year at work

There will be some very difficult conversations early on in your career – here’s how to handle them.

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Topic: Personal Development

Five common difficult conversations and how to handle them

Managing conflict, resolving disputes, and handling difficult conversations are key management skills. How should you prepare

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Topic: Personal Development

CMI’s guide to approaching your manager with a problem

It’s okay if you’re struggling with something at work – we’ve all been there – but when is it time to ask for help?

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Within the knowledge and insights hub you’ll find resources which provide immediate guidance on the issues managers face everyday, and insights from inspiring leaders innovating in every sector and industry.

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