Performance management
Monday 30 March 2020Performance management is an integrated approach to helping an organisation to achieve its aims and objectives by monitoring and improving the performance of individuals, departments and the organisation as a whole.
A performance management system uses agreed targets and objectives to enable managers to measure and review performance, giving a clear indication as to whether the activities undertaken by individuals are contributing to the achievement of organisational goals.
Current levels of performance are not always what the organisation and its employees would like them to be. Individuals can work to narrow this gap by becoming more productive, developing their skills, or becoming better informed; organisations can improve processes, systems and procedures. To be effective, performance review must be conducted in the context of the organisation's overall strategic plan, with the aim of generating the momentum required to achieve corporate goals.
Performance management best practices
Performance management best practices involve:
- Understanding current practice
- Identifying future or intended practice
- Recognising the processes and driving forces which will improve performance
- Agreeing targets and objectives to meet organisational goals
- Using tools, techniques, support from managers and colleagues and training and development activities to develop capabilities and achieve the desired progress.
- Measuring and monitoring changes, improvements and progress towards goals.
- Reviewing progress, renewing goals and moving on.
Process management process checklist
At the organisational level
1. Align objectives with organisational strategy
2. Set standards, criteria, indicators
3. Choose evaluation methods
4. Assess the suitability of quality/customer care programmes
5. Build performance appraisals into the business planning cycle
6. Ensure clear communication
7. Monitor and review
At the individual level
1. Identify where you are
2. Identify where you want/need to be
3. Agree objectives and indicators
4. Make use of relevant tools and techniques
5. Test and trial
6. Evaluate performance
7. Carry out performance appraisals
Download the document
You might also like these posts on this topic:
“This has given more in terms of career progression than anything I’ve done”
How a Chartered Manager Degree Apprenticeship is helping Emma Dean thrive in the energy sector
Where technical expertise meets leadership skills: engineering management at Newcastle College
Two students on Newcastle College’s BSc (Hons) in Engineering Management share how they are learning effective leadership
“I developed an understanding of what leadership looks like in local government”
How Impact – a CMI-linked programme – gave Oxford graduate Shona Galt the tools to make a difference
The ethical leader: lessons from history’s downfalls
What can the stories of Icarus and King David teach us about hubris and the corrupting influence of power?
Don’t miss out - get notified of new content
Sign-up to become a Friend of CMI to recieve our free newsletter for a regular round-up of our latest insight and guidance.
CMI members always see more. For the widest selection of content, including CPD tools and multimedia resources, check out how to get involved with CMI membership.
Resource
The information on this page is designed to help you to develop ever more compelling business proposals and presentations. Take a look at our selection of tools which could help support you.
Members See More
CMI Members have access to thousands of online learning and CPD resources. Learn more about our membership benefits
Join The Community
CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.