From apprenticeships and qualifications to professional development and employability skills. Supporting learners, partners, and centres with tools to deliver, assess, and grow.
Join a professional community committed to excellence in management and leadership. Access exclusive resources, and recognition pathways including Chartered Manager.
Connect, celebrate, and lead with CMI’s vibrant community. From events and awards to networks and campaigns, get involved and help shape the future of management.
Stay informed with expert insights, thought leadership, and the latest in management. From in-depth features to practical guidance, explore the ideas shaping today’s workplace.
Learn about CMI’s mission, values, and impact. From our Royal Charter to governance, careers, and sustainability commitments, discover who we are and what drives us.
11 December 2014 -
Jermaine Haughton
Senior figures at the Financial Conduct Authority (FCA) will forego their bonuses, following the publication of an independent report on their mishandling of a high-level probe into practices in the insurance sector. Among the culprits, chief executive Martin Wheatley has cancelled his £115,000 year-end payout after the organisation decided to release sensitive details about its investigation to the Telegraph in March this year, scuppering the entire process.
Based on the information it received, the paper published an article revealing that the FCA was planning to look into 30 million pension policies dating back as far as the 1970s. As a result of this example of poor judgement and communications management, billions of pounds vanished from the share prices of the country’s largest insurance companies.
Conducted by Clifford Chance lawyer Simon Davis, the independent review concluded that the FCA’s communications strategy was “high risk, poorly supervised and inadequately controlled”. Indeed, the report found that the FCA’s response to its own error fell short of the standards the organisation expects of those it regulates.
The FCA has accepted the review’s findings, and has already acted on the disciplinary front with the departures of supervision head Clive Adamson and communications director Zitah McMillan. FCA chairman John Griffith-Jones said: “Simon Davis has produced a comprehensive and rigorous report in which he makes a number of criticisms of the way the FCA handled the launch of the 2014/2015 Business Plan. The Board fully accepts Mr Davis’ criticisms and on behalf of the FCA we apologise for the mistakes that were made and the shortcomings in systems and controls which his report has revealed.”
He added: “Mr Davis also makes a number of recommendations about changes to our systems, processes and ways of working. We accept all of his recommendations and I can confirm that we are now implementing them.”
Davis’ recommendations focus on i) an overhaul of how price-sensitive information is handled, ii) changes to the FCA’s external communications strategy and iii) restructuring of its crisis-response framework to avoid the situation ever occurring again.
In addition, the FCA has promised a series of new reforms to the way it handles risk and communications, such as by introducing special training and awareness initiatives for all staff and agreeing to use new sign-off procedures for all external and internal comms.
Griffith-Jones concluded: “The FCA non-executive directors would like to thank Simon Davis for his thorough investigation. As a regulator we hold ourselves to the highest standards and in this case we fell short. I am determined the FCA will learn the lessons, and we will do our utmost to ensure that a situation like this will never happen again.”
Read the full Davis Report.
For more thoughts on these issues, buy this CMI Checklist guide Managing Strategy.
› The persistence of presenteeism and other nuanced nonsense
› A new age of vulnerability: why inclusive leadership matters more than ever
› Ask yourself: "How do I make my employees feel?"
› Finance and the Diversity Dividend
For more information or to request interviews, contact CMI's Press Team on 020 7421 2705 or email press.office@managers.org.uk
› The 5 Greatest Examples of Change Management in Business History
› Four companies that failed spectacularly, and the lessons of their premature demise
› 6 companies that get employee engagement – and what they do right
› 4 Signs That Racism May Be An Issue In Your Workplace
› How to build an Effective Team: focus on just 3 things